Passionate and proficient customer service representative with 10+ years of experience in the human resources benefits industry. Wide knowledge of various human resources benefits policies, laws and government regulations. Possesses unique ability to speak to various customers regarding personal benefit insurance questions in times of crisis, frustration and need. Extremely passionate about ensuring 100% satisfaction.SKILLS & QUALIFICATIONS Conflict Resolution – Complaint Handling – Troubleshooting/Problem Solving – Reports & Documentation – P&W Software – MBI – CICS – Quantech – Autodoc’s – Sungard Dyatron Record Keeping – MS OfficePROFESSIONAL PROFILE• Highly trained in Health and Welfare benefit programs (PPO, POS, HMO, FSA, HRA, HSA & Cobra)• Knowledgeable of both Federal and State employment laws• Expert resolution of claim and policy discrepancies with vendors and customers
Listed skills include Employee Benefits, Health Insurance, Conflict Resolution, Customer Service, and 5 others.