Adrienne L. Thomas Email & Phone Number

Hackensack, Nj, Us

Las Vegas, Nevada, United States

*Represented company offerings, delivering a seamless customer experience across multiple MGM locations and enhancing client engagement through specialized knowledge.*Continuously maintaining a conversion rate of approximately 83.33%.

Las Vegas, Nevada, United States

Proficiently handling high call volume from internal departments enhancing awareness of the latest properties while selling and upselling vacation packages.Coordinate payment and authenticate client's Information to ensure it is accurate and update CRM as needed.Seasoned in handling 30-50 call volume while maintaining 8.5% conversion rate.

Hybrid

Provided strategic guidance on leadership development & community engagement in some of Ghana's most marginalized neighborhoods. *Oversaw online/ offline coordination of the website, volunteer experiences, Search Engine Optimization, organization review and guidance, among other important details which make up complexities of project development.*Coordinated donation drives of school, food, and office supplies, as well as student uniforms for students ages 5-14 at various schools.*Facilitated restoration of a school building holding three classrooms for a school of 250+ students.

Remote

Created and managed content, provided data analysis insights, developed marketing strategies, and created brand awareness, for the boutique to improve the engagement and communication between the client and their customer.*Optimized website features & functionalities to reduce page loading time from 8s to 2s, resulting in 10% higher conversion rate.*Ensured proper maintenance of e-commerce back end operations through daily checks & updates, improving site stability and reliability for customers.*Managed a 24/7 e-commerce store with over $250,000 in annual sales, increasing customer satisfaction by 35% and revenue growth by 20%.*Pioneered the setup and launch of the new online store and products, including site navigation, product placement, URL setups, and quality assurance testing. *Collaborated with the supply management team of 3 to track and prioritize the status of incoming products and inventory to ensure products are live on site on time.

Remote

Generated new business prospects, analyzing data, researching industry trends, enhancing my interpersonal communication skills, and developing and maintaining trusted relationships with candidates. *Analyzed data to identify and qualify over 200 new business prospects, contributing to a 15% increase in lead generation.*Collaborated closely with Sales Management and Marketing teams to develop regular strategic plans to meet the company’s monthly, quarterly, and annual goals. *Updated prospect records in Customer Relations Management System to ensure accurate reports, communicating identified areas of improvement in the sales process.*Created relationships with customers to identify their potential needs and qualify their interests and viability.*Generated outbound leads & handled inbound leads for the company’s 8-Week Tech Sales Training Program, Donor Program & Corporate Partnership Program.*Conducted outbound calls, emails, social media connections to engage prospects and set up meetings for stakeholders.

Remote

Responsible for utilizing total physical response, modeling, and repetition to instruct the English language to children ages 4-16 in China, as well as cultivating relationships with their parents. Used time management skills to deliver one-on-one 25-58 minute English lessons (2000+ classes taught) to over 800 students while assisting students develop their speaking, reading, and writing skills.

Accra, Greater Accra, Ghana

Led creative development through activation, including brand platforms, visual identities, digital and print channels for Adinkra's E-commerce platform which supported over 50 artisans across Ghana.*Spearheaded creative development of Adinkra's E-commerce platform, resulting in the activation of brand platforms & visual identities for 50+ artisans and increased digital & print channel engagement by 10%.*Recruited, trained and coordinated meetings with independent contractors to implement business process improvement procedures and resolve customer issues.*Introduced and analyzed sales strategies to iteratively improve lead generation performance by 38%. *Successfully transitioned our products, technologies, and elevated them to match the company's brand expectations.*Developed a social media marketing strategy to enhance brand awareness and strengthen customer loyalty.*Coordinated launch plan across multiple departments to ensure smooth transition into production and delivery cycles, driving up customer satisfaction ratings by 15%.

Greater New York City Area

Provided information and travel planning for air, land, and cruise destinations for the U.S and abroad.Skills: Sales · Customer Service · Customer Relationship Management (CRM) · Process Improvement· Sales Management · Strategic Planning

Greater New York City Area

Led regional teams by directing and organizing project initiatives for New York’s most marginalized communities. Oversee the development of project plans, schedules and adherence to contractual service level agreements. Maintained and defined project objectives to meet program goals in customer satisfaction and financial performance.* Implement Agile Methodologies to manage the day-to-day execution and communication of program needs with 100+ caseworkers, 4 department directors, and 3 executives regarding high risk participants.* Supervised 3 regional remote teams to prevent homelessness in New York City and ensure that protocols were followed to warrant funding.* Second level approver for a three-year contract totaling $2,340,000 ($780,000 per Community-Based Organization, $260,000 per year)Skills: Process Improvement · Program Management · Change Management · Risk Management · Customer Experience · Database Management· Agile Methodologies · Training

Greater New York City Area

Served as a liaison between three major community base organizations and the City of New York ensuring diversity and inclusion was functional and maintained within the Housing sector.

Greater New York City Area

Provided crisis intervention and dispute resolution for New York City's most vulnerable population while establishing onboarding and off-boarding assessments for eviction prevention.