Collaborate with staff in the Land Development Division of the Planning & Development department to ensure compliance with regulatory standards for construction of roadways, water distribution, sanitary sewer collection, stormwater infrastructure, floodplain management, construction site sediment and erosion control compliance. Receive and process all land development plans for York County. Distribute plans to various departments and divisions for review. Work directly with reviewers and development community to confirm reviewers have what they need to ensure that reviews are completed within the specified timeframe. Guide new and existing customers through the process of plan submittal and communicate with customers as often as necessary to ensure customer success. Routinely check the public website to ensure information is up to date and take steps to correct any outdated information.

Create content such as photos, videos, and graphics for use in print and on a variety of online platforms including social media and company websites. Write, edit, and proofread social media captions and blog posts. Develop and execute social media marketing strategies. Respond to requests for information promptly and efficiently. Interact with followers and social media community in a variety of ways to increase meaningful engagement opportunities.

Collected, organized, analyzed, and entered data pertaining to commercial, industrial, and residential real property parcels in Gaston County for the purpose of assessing value for ad valorem tax purposes. Utilized software such as EagleView Pictometry, Geographic Information Systems, ApexSketch, and DEVNET. Achieved an understanding of construction terminology and learned how to determine quality and condition using building specifications. Reviewed building plans to aid in the process of digitally sketching and collecting data on buildings. Interpreted and explained North Carolina general statutes. Assisted taxpayers with questions about the appraisal process in person, via email, and over the phone. Built relationships and communicated with a variety of internal and external stakeholders. Maintained, updated, and ensured the accuracy of the Tax Office website by collaborating with staff across all divisions in the Tax Office as well as the Gaston County webmaster. Assisted with training new technicians on daily duties and Gaston County Tax Office policies.

Interpreted real estate law and legal contracts. Provided guidance and assisted sellers and buyers in marketing and purchasing property for the right price under the best terms. Determined clients' needs and financial abilities and proposed solutions that suited them. Performed comparative market analysis to estimate properties’ value. Structured and negotiated complex deals and agreements. Prepared documents such as representation contracts and purchase agreements.

Created promotional and outreach materials for use on social media and in the library by taking photographs and using graphic design software. Conducted research on a variety of topics and provided research assistance to library patrons. Provided technical support regarding software issues on various technologies, including but not limited to mobile phones, laptops, tablets, personal computers, and multifunction printers. Managed the library collection, primarily determining which materials were no longer serving patrons in a meaningful way to make room for materials which patrons would find useful. Developed relationships with patrons in order to provide individualized recommendations for library resources and programs. Managed magazine collection by keeping organized records in Excel. Delivered exceptional front-line customer service and promoted library resources and programs to patrons in person, over the phone, and via e-mail. Provided readers' advisory to children, teens, and adults. Educated patrons on how to properly use library resources. Created book displays for children and adults which resulted in increased engagement. Assisted with training new library assistants on daily duties and York County Library policies.

Promoted the Zoo's Mission of inspiring people to act on behalf of wildlife and the natural world by teaching people of all ages about nature conservation. Guided groups of children through a variety of educational activities including science experiments and art projects. Taught children zoological facts about animals while I held and cared for the animals. Collaborated with fellow staff members to develop exciting, enriching, and educational activities. Demonstrated flexibility by adapting to an ever-changing schedule.