-Oversee a full spectrum of human resources programs, services, and functions-Execute HR processes including employee relations, recruiting, training and development, benefits, payroll, compensation, performance management, health and safety, and compliance-Develop, implement, and interpret company-wide policies and procedures-Provide in-depth consultation to managers on employee relations issues-Recruit and screen candidates for exempt and non-exempt positions-Conduct onboarding and new hire orientation-Administer benefits and compensation programs-Prepare, process and verify payroll and prepare related reports-Facilitate safety training and monitor OSHA regulations to ensure compliance-Oversee the local Information Technology function

-Provided critical and comprehensive HR support for global employees-Served as catalyst and strategic business partner with senior management to handle and resolve HR issues; provided guidance, coaching, and mediation-Recruited high caliber employees for both U.S. and Canada, and coordinated with HR partners and recruiters to source diverse contract delivery resources-Established a global sales employee onboarding program to support employee engagement and retention-Devised competitive compensation, profit sharing, and bonus plans-Administered benefit plans for U.S.-based employees-Negotiated benefit contacts with Canadian insurance providers that resulted in cost savings and competitive benefits packages-Improved employee retention by introducing flexible work schedules, years-of-service bonuses, and compensation plan upgrades; resulted in 50% of staff employed for greater than five years-Assisted in the design and implementation of a performance management system to create job descriptions and salary structures-Conducted management workshops designed to identify performance issues-Developed and reviewed annual performance documents to ensure fair and consistent employee assessments-Collaborated with attorneys to re-write 1099 employment contracts to ensure compliance and eliminate questionable contract practices-Coached senior management during company downsizings to manage employee morale, minimize backlash, and deliver smooth communication-Developed exit interview strategies and used feedback for organizational improvement

Administered medical, dental, vision, life insurance, and flexible spending accounts for clients such as Johnson & Johnson and MediaOne Group.Processed health and welfare benefit elections for new hires, life events, and open enrollments in compliance with Federal laws and mandates.Utilized broad-based knowledge of defined benefit and health and welfare plans to assist plan participants with complex benefit questions.Prepared and verified pension calculations, and processed final pension plan payments.Managed and maintained client relationships by serving as a first point of contact and providing accurate plan-specific expertise.Trained new employees on client-specific information and company products.Maintained call and case statistic reports which served to evaluate the Client Servicing Team's performance, and provided to the client quarterly.Acted as the Project Leader for the off-site transition of Client Servicing's central operations.