Adrienne San Email & Phone Number

Sydney, New South Wales, Australia

To provide a range of HR advisory services to the broader team. This role will provide practical and pragmatic advice on; Recruitment and Selection, Performance Management, Learning and Development, HR Policies and Processes, and also take part in developing and implementing a range of HR related programs.

Bowral, New South Wales, Australia

Working closely with the GM, Corporate Services to implement the People and Culture strategy and initiatives aligned with the organisation Strategic Plan.Core focus of the role is to develop relationships with people leaders within the organisation. Focusing on the design and delivery of a successful onboarding process program, including the design and delivery of initial foundation system and process training for all new starters. More generally, the role provides 1st level guidance… Show more Working closely with the GM, Corporate Services to implement the People and Culture strategy and initiatives aligned with the organisation Strategic Plan.Core focus of the role is to develop relationships with people leaders within the organisation. Focusing on the design and delivery of a successful onboarding process program, including the design and delivery of initial foundation system and process training for all new starters. More generally, the role provides 1st level guidance and support on all aspects of people and culture including recruitment, individual and team development, team and individual performance, organisational culture and employee relations. The role is a positive champion for change with purpose and providing guidance and support to team members to build collaborative and productive relationships with their supervisors and across teams. Show less

Bowral, New South Wales, Australia

Providing direction and support to the organisation by implementing and reviewing learning and development programs, activities and needs. Tasks include but are not limited to:Analyse strategic objectives and identify learning and development gaps and requirements Implement and coordinate the learning and development framework Coordinate training logistics such as registration, attendance records, bookings and catering Coordinate and manage the cadetship program… Show more Providing direction and support to the organisation by implementing and reviewing learning and development programs, activities and needs. Tasks include but are not limited to:Analyse strategic objectives and identify learning and development gaps and requirements Implement and coordinate the learning and development framework Coordinate training logistics such as registration, attendance records, bookings and catering Coordinate and manage the cadetship program Liaise with and coordinate external training providers, including coordinating contracts and service agreements Report on training effectiveness Show less

Bowral, New South Wales, Australia

From April 2020 to June 2020, I completed a three day a week secondment to People and Culture which lead to me moving to People and Culture on a permanent basis from July 2020.Tasks include but are not limited to:Completing end to end recruitment process for internal and external employeesOperating and implementing of Modules in ELMOWorkers compensation (NSW and ACT)Booked mandatory and discretionary training for role specific staffPrepare fortnightly pay update for… Show more From April 2020 to June 2020, I completed a three day a week secondment to People and Culture which lead to me moving to People and Culture on a permanent basis from July 2020.Tasks include but are not limited to:Completing end to end recruitment process for internal and external employeesOperating and implementing of Modules in ELMOWorkers compensation (NSW and ACT)Booked mandatory and discretionary training for role specific staffPrepare fortnightly pay update for payroll Update month end figures for board reportsKnowledge of award interpretation together with FairWork increasesKnowledge of FairWork and National Employment Standards (NES) Show less

Bowral, New South Wales, Australia

Tasks include but are not limited to:Filing all records pertaining to tenants in the correct files and orderAnswering and directing of telephone calls and emailsAssisting customers where possibleRecord and receipt all monies against the correct tenant addressManaging tenancy officer diaries for inspections and car booking calendarComplete and record inspections once received back from the tenancy officerTake minutes for team meetings and record minutesIssue water… Show more Tasks include but are not limited to:Filing all records pertaining to tenants in the correct files and orderAnswering and directing of telephone calls and emailsAssisting customers where possibleRecord and receipt all monies against the correct tenant addressManaging tenancy officer diaries for inspections and car booking calendarComplete and record inspections once received back from the tenancy officerTake minutes for team meetings and record minutesIssue water bills once received from the finance departmentLog and archive tenancies that have endedLog maintenance callsAssist tenancy officers when preparing for leases and Tribunal cases Show less

City Of Johannesburg, Gauteng, South Africa

Coordinated and facilitated SAP training (sales orders, quotations, credit, stock inventory, invoicing, vendor) to Sales Representatives and staffLiaised and communicated with clients, resolving queries efficiently and effectively by providing accurate information and guidance as well as managing customer records ensuring accuracy Coordinated and confirmed stock availability and pricingManaged the ordering of local stockProcessed customer orders and reserved stock aligned to… Show more Coordinated and facilitated SAP training (sales orders, quotations, credit, stock inventory, invoicing, vendor) to Sales Representatives and staffLiaised and communicated with clients, resolving queries efficiently and effectively by providing accurate information and guidance as well as managing customer records ensuring accuracy Coordinated and confirmed stock availability and pricingManaged the ordering of local stockProcessed customer orders and reserved stock aligned to purchase orders and requestsManaged the delivery and collection of customer ordersPrepared monthly reports and pricing in line with company guidelinesFollowed up on outstanding open orders and provided feedback and information on customer service activities and manage feedback and complaint resolution processesEstablished strong relationship with external representative and customers Provide administrative support to Regional and Divisional Manager and achieve ad-hoc goals Reach and exceed Monthly Division budgetHealth and Safety representative for Sales floor Show less

City Of Johannesburg, Gauteng, South Africa

As a receptionist, I managed the front deck and provided administration support across the organisation; welcomed visiting guests and coordinated front-desk activities. Welcomed arriving customersAnswered, screened and forwarded incoming phone calls and noted messagesProvided accurate information in-person and via phone and emailDispatched products through courier companies locally and internationally Maintained office security, following safety procedures and controlling… Show more As a receptionist, I managed the front deck and provided administration support across the organisation; welcomed visiting guests and coordinated front-desk activities. Welcomed arriving customersAnswered, screened and forwarded incoming phone calls and noted messagesProvided accurate information in-person and via phone and emailDispatched products through courier companies locally and internationally Maintained office security, following safety procedures and controlling access via the reception deskUpdated calendars and schedule meetings and booked meeting roomsAssisted managers and staff with tasks they deem necessary Show less

City Of Johannesburg, Gauteng, South Africa

Kelly Group is a South African recruitment agency offering permanent and temporary staffing solutions. As a Receptionist, I provided contingency services to Standard Bank, Nedbank and CJP Chemicals.

Basingstoke, Hampshire, Uk

As well as being responsible for the Hook Store, I fully support the Head of Retail Manager.I am responsible for the training of new and existing retail managers.To support and work together with Store Managers to improve standards and working practice.To input and process all stock figures on a monthly basis.To provide cover and support for all 9 retail stores.To support Store Managers to achieve budgetary targets.

Basingstoke, Hampshire, Uk

To ensure the smooth running of the store, through adequate staff levels using volunteers, whilst maintaining the stock and premises to the required standard. To organise and manage a volunteer duty roster sufficient to cover the needs of the shop and to ensure it is displayed and accurate at all times. As well as to recruit, train and supervise volunteers ensuring good team work, together with a high level of customer service. To ensure all goods are priced accordingly and to operate a… Show more To ensure the smooth running of the store, through adequate staff levels using volunteers, whilst maintaining the stock and premises to the required standard. To organise and manage a volunteer duty roster sufficient to cover the needs of the shop and to ensure it is displayed and accurate at all times. As well as to recruit, train and supervise volunteers ensuring good team work, together with a high level of customer service. To ensure all goods are priced accordingly and to operate a system of stock rotation and reductions, ensuring all stock being offered for sale is of a high standard and meets current standards. To make sure that the Store complies with Health and Safety regulations.To produce daily sales figures and submit them to the accounts department on a weeklybasis, making sure that cash and credit card balances daily.To maintain a high level of security of cash and stock within the Store.Work closely with the Assistant Manager and Head of Retail Manager. Show less

Hook, Hampshire, Uk

Overall running and development of the department. Tasks include the training of new staff members in accordance to the standards of procedures set by the company. Checking in and out of guests. Dealing with banking and monies on a day to day basis. Customer service, telephone skills. Do the rota for the upcoming week, ensure that I have the correct staff ratio according to the business.Order the required stationary and equipment required for the reception team to carry out their day to… Show more Overall running and development of the department. Tasks include the training of new staff members in accordance to the standards of procedures set by the company. Checking in and out of guests. Dealing with banking and monies on a day to day basis. Customer service, telephone skills. Do the rota for the upcoming week, ensure that I have the correct staff ratio according to the business.Order the required stationary and equipment required for the reception team to carry out their day to day duties.I also do Duty Manager shifts, assist guests where possible with general information. Part of being a Duty Manager is looking after the conferences for that day and to ensure that all departments are running smoothly and efficiently. As a Departmental Manager or Duty Manager, I deal with any guest complaints or queries. I always ensure that all complaints are dealt with efficiently and effectively, making sure the guest leaves satisfied and willing to return. Show less

Hook, Hampshire, Uk

Receiving and making telephone calls, sending and receiving faxes, letters and e – mails.Anticipating the needs of the customer and determining the most effective method of dealing with their requests. Checking guests in and out, deal with guest accounts and queries. Assisting the Reception Manager where possible.Ensuring the department runs efficiently whilst the Reception Manager is on holiday.Assisted with staff training.

Hook, Hampshire, Uk

Receiving and making calls for bedroom reservations. Dealt with company and travel agents for individual and group bookings.Made sure that all reservations entered into the system were correct. Have a very good telephone manner and am always polite.Transferred all bookings to a new system when the Hotel changed the operating system from Port Folio to Protel.

Bedfordview, Johannesburg

Dealing with guests on a daily basis. Ensure that the rotas where all up to date and staffed correctly. Check the standards of the breakfast buffet and liaise with all guests. Did daily beverage stock takes before the bar opened each day. As well the daily ordering of stock required. Entered all invoices onto the computer daily in order to do my monthly stock takes for crockery, cutlery, food & beverage. I had to ensure that these balanced monthly before submitting the reports to the… Show more Dealing with guests on a daily basis. Ensure that the rotas where all up to date and staffed correctly. Check the standards of the breakfast buffet and liaise with all guests. Did daily beverage stock takes before the bar opened each day. As well the daily ordering of stock required. Entered all invoices onto the computer daily in order to do my monthly stock takes for crockery, cutlery, food & beverage. I had to ensure that these balanced monthly before submitting the reports to the General Manager. Did staff appraisals once every year to help improve staff development. Show less

Bedfordview

I first started with the Accor group as a Management Trainee from the Wits Hotel School. At the end of my placement I was offered and accepted a full time position as a receptionist. Whilst working I was promoted to shift leader. Main tasks: Daily cashing up, checking in and out of guests and groups, taking reservations, doing foreign exchange. Booking tours and taxis for guests. Dealt with any guest quires, with regard to the local area.Bar service, customer service and night… Show more I first started with the Accor group as a Management Trainee from the Wits Hotel School. At the end of my placement I was offered and accepted a full time position as a receptionist. Whilst working I was promoted to shift leader. Main tasks: Daily cashing up, checking in and out of guests and groups, taking reservations, doing foreign exchange. Booking tours and taxis for guests. Dealt with any guest quires, with regard to the local area.Bar service, customer service and night management. Show less

Cert Iv, Human Resources Management/Personnel Administration, General

Honours, Education

Diploma In Hospitality Managment, Diploma

Education record