Professional SummaryHigh-performing, strategic-thinking professional with seven years of client interface experience•Experience working with a diverse population of domestic and international clients in person, by phone, and in an on-line environment•Highly skilled at relationship building with clients across organizations and teams. Adept at assessing needs, designing and implementing strategic plans in collaboration with clients’ needs•Respected and dedicated professional with experience providing employees training and development, team effectiveness, while demonstrating strong and positive leadership skillsSkill Highlights •Exceptional written, verbal, presentational, and interpersonal communication skills including strong composition and proofreading skills•Proven ability to work with difficult situations and provide a high level of service with a courteous demeanor•Resourceful and seasoned problem solver by diffusing situations in a methodical manner to find appropriate resolution with efficiency and a high level of quality•Ability to manage stress, organize and prioritize appropriately and multi-task while maintaining a high level of accuracy in a timely and professional manner•Ability to work both independently and as a member of a team•Hands on team player who enjoys sharing knowledge and encouraging development of others•Strong detail orientation and ability to adhere to strict deadlines•Excellent independent judgment, tact, and discretion•Strong customer service orientation•Proficient phone and listening skills •Energetic work attitude•80 WPM / 100 NPM•Microsoft Office savvy including PowerPoint & Outlook
Listed skills include Process Improvement, Customer Retention, Troubleshooting, Call Centers, and 11 others.
