Adrienne Schell, Mba Email & Phone Number

Los Angeles, CA, US

Panorama City

Burbank, California

• Leading a team of client engagement and solution architecture resources supporting Marketing creative functions. Advising senior level executives on selection of systems and tools that enable efficiencies in their.
• Managing a team of 7 employees supporting the development and ongoing maintenance and support of 6 different technology platforms.
• Leveraging the Software Development Life Cycle (SDLC) processes to manage system deployment and change management processes.
• Defining the standards and expectations for the execution of programs and deliverables resulting in reduced risk for project execution.
• Influencing, motivating and leading key stakeholders, project champions, and process owners to gain alignment and support on key Marketing initiatives.

Burbank, CA

• Led a team of continuous improvement professionals working across eight business functions. Advised senior level executives on selection and execution of projects and programs. Drove performance management, budgeting.
• Managed a team of 4 managers and 14 process improvement professionals with a portfolio ofat least 15 projects annually.
• Achieved progressively increasing savings from projects executed year over year with $3Min 2013 and $11.8M in 2016.
• Achieved a 2016 staff satisfaction survey rating of 91% for my entire team and 100% for mydirect report staff.
• Led a team that analyzed root causes for increases in customer call times and implemented solutions with process, systems, and training, which led to a 35 second reduction in call times and $3.5M in savings.
• Led a team that designed a modified process for member service representatives, which reduced the number of templates they used to respond to customer inquires by 90%. Created less customer handoffs, wait times and.

Burbank, CA

• Led a team of continuous improvement professionals. Facilitated client engagement, project portfolio management, budgeting, hiring, and performance management activities.
• Managed a team of 13 process improvement professionals supporting 10-15 continuous improvement initiatives a year.
• Achieved cost savings of $3M from continuous improvement efforts executed.
• Led a team that created a cost avoidance of $4.8 million by deploying a telecommuting program for a multi-regional member service call center.
• Contributed process improvement expertise to a large scale customer sales and renewal program, which led to the successful execution of new PEGA workflow capabilities for statewide sales and underwriting staff.
• Created a cross-functional process for effectively identifying and managing escalated member claims inquiries, which led to reduced call volumes and average call handling time in a member service call center.

Pasadena, CA

• Led a team of continuous improvement professionals. Facilitated client engagement, project portfolio management, budgeting, hiring, and performance management.
• Managed a team of 8 process improvement professionals supporting 5-7 continuous improvement projects a year.
• Led the process design work for an implementation of SaleForce.com, which enhanced workflow capabilities for staff managing employer group rate quoting and sales installation activities.
• Executed on additional improvement projects to reduce rate quote turnaround time, streamline custom benefit requests, and enhance the sales installation process.

Pasadena, CA

• Created and maintained reporting and analytics for group sales. Engaged executive leaders across sales territories and contributed analytical expertise to strategic projects.
• Created a lead management system for the sales department, which included designing a database to track and forecast sales opportunities.
• Provided process design and project management support for the implementation of a statewide broker compensation system.
• Led database management work for a Lead Management System and worked with external vendors to execute marketing campaigns for lead generation.

Mba, Emphasis In Leadership And Managing Organizational Change

Bs, Business Administration