Adrienne Phillips Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

As Diversity, Equity & Inclusion (DEI) Manager at Piedmont I have changed culture and championed employee engagement by managing a wide-range of strategic priorities to include planning, directing, and implementing DEI initiatives across the Piedmont organization. I ensure DEI strategic priorities - increasing minority representation in leadership, increasing access to education and training, developing Diversity Councils and increasing community impact - continuously align with and support the long-term goals of the organization. I work directly with the VP of DEI, the CEO, executive teams, HR Business Partners, COE Leaders, Diversity Councils, external vendors and other stakeholders to change culture and progress DEI priorities across the system. Since my role's inception in 2020, these DEI efforts have resulted in:- Piedmont being awarded- as one of the Greatest Places Work for Women, Diversity and LGBTQ+ in 2023-2024. - Doubled the women-representation in C-Suite positions.- Development of 18 Diversity Councils across the system, with growth to 1,000+ members.My oversight includes:- Managing the development and execution of system-wide DEI strategic priorities, tracking metrics and performance.- Leading local and system Diversity Council members (1000+) with support, resources, mentoring, guidance and coaching.- Fostering teamwork, collaboration, and learning cross-functionally across the system to increase employee engagement and retention.- Conducting root cause analysis of DEI issues in order to design and implement solutions leading to desired outcomes, tied to business results.- Serving as liaison between Diversity Councils and VP of DEI.- Overseeing content for the DEI Intranet page and inclusion calendar.- Coordinating external engagements and community sponsorships for the Office of DEI.- Planning and execute large corporate events (700+) for the CEO and executive leadership team.- Providing design and support for executive presentations.

In addition to my role as DEI Manager at Piedmont, I also create employee experience and engagement opportunities through:- Planning and executing large corporate events (700+) for the CEO, executive leadership team and other senior leaders across the organization.- Providing design and support for executive presentations.

Learning, Development & Design• Designed, developed and delivered simple customized learning solutions to support Piedmont’s strategic plan, including: e-learning modules, end-user guides, job aids, micro-learnings, in-person training, infographics and other supplemental learning content for all levels of the organization.• Standardized processes across the brand through the creation of consistent learning content for Piedmont’s 11 entities and 22,000 employees.• Streamlined leader outreach and engagement through the production of virtual video CEO updates ensuring continuous alignment with Piedmont’s mission, vision, values and strategic plan.• Curated and designed the content for the Talent Development and Learning intranet site.• Provided executive presentation editing and design.Corporate Events• Revitalized Piedmont’s corporate meetings and leadership events, elevating attendee value rating from 70% in 2018 to 96% or higher from 2019-current.• Managed all aspects of Piedmont’s off-site corporate HR meetings and leadership events from beginning to end including; the creative, technical and logistical elements to align, connect and engage attendees with Piedmont’s strategic plan on a page.• Partnered with the CEO and executive office to develop and produce virtual events to engage organization’s 500 leaders and 22,000 employees.Strategic Initiatives• Managed cross-functional leaders task force to create and implement tailored initiatives to increase retention for the organization’s highest turnover department; resulting in a 26% decrease in first- year turnover • Created in-house e-learning regulatory modules to replace purchased content, contributing to the resulting $2.4M cost savings in 2019.

Greater Atlanta Area

o Design and deliver cross-functional talent management end-user training solutions for the Oracle Cloud Implementation project team.o Specialize in instructional design that delivers adult learning curriculum through the use of various technology: e-learnings, micro-learnings, UPK, WebEx, Brainshark, Adobe Captivate, Articulate Storyline, etc.o Collaborate with HR Information Systems Analysts, HR Business Partners and Learning & Development leadership to analyze current processes, anticipate change management needs and tailor training solutions to prepare the organization for new application implementation.o Conduct needs analysis to analyze end-user behavior and identify gaps in performance for training needs.o Facilitate User Acceptance testing of new systems and processes to ensure early end-user adoption.o Deliver classroom, online and one-on-one training to stakeholders throughout all levels of the organization.o Create and conduct assessments, evaluations and post-training follow-up with end-users.o Deliver training solutions for multiple projects simultaneously: Oracle Cloud Implementation, Heat @YourService launch, Piedmont’s FitBit Wellness Initiative, Generational Communication project, etc.o Manage content and update design for HR Learning Tools and Resources Intranet page.

Alpharetta, Ga

o Lead staff education, leadership coaching, training and technology based learning initiatives.o Instructional designer for content development and delivery, with a focus on a technology based learning approach for adult learning.o Project Manager for employee onboarding, new employee orientation, and continuing education programs for staff.

Greater Atlanta Area

o Delivered integrated training solutions in both classroom and online adult education and training to members of the Piedmont Revenue Cycle on relevant policies, procedures, processes, industry regulations, and other areas. o Designed course material for instructor-led courses and web-based modules to develop workflow-based curriculum for Epic’s hospital billing application training, education and quality assurance.o Worked with SMEs to perform quality assurance audits, administer competency assessments and document end-user feedback for the purpose of identifying improvement strategies for system design, revenue cycle workflows and performance improvement.o Collaborated with application analysts, department heads, project leaders and the Patient Financial Services leadership team to determine current state and future state gaps, implement process improvement initiatives and make appropriate recommendations for training design. o Gained credentialing in Epic’s Professional Billing application.

Greater Atlanta Area

o Credentialed in Epic Resolute Hospital Billing/SBO application for the 2012 Epic EHR Implementation.o Executed standard instructional design methodologies to determine appropriate delivery methods for targeted audiences and assure the end-user’s understanding of the EPIC software.o Delivered instructor-led adult education training courses in both classroom and e-learning environments to clinical, administrative and executive suite staff on the utilization of newly implemented electronic health records system.o Designed lesson plans, manuals, job aids, quick reference guides, training videos and other training resources.o Worked closely with Information systems build team analysts to ensure the Epic system encompassed internal workflows.o Collaborated with Learning & Development and Resolute Hospital Billing principal trainer to develop a system-wide Revenue Reconciliation Training Program.

Greater Atlanta Area

o Managed human resources, developed and implemented employee onboarding and lead continuing education training program; reducing turnover by 30%.o Designed and delivered training to staff on restaurant policies and coached managers on how to better motivate and engage staff.o Set performance metrics, evaluated productivity, and helped staff create long-term development plans.o Designed testing, employee feedback and evaluation processes.o Conduct performance evaluations and created individual development plans for each employee.o Served as an active member of the Human Resources learning and development leadership team.

Greater Atlanta Area

o Positioned clients’ multi-channel advertising programs. Exceeded 150% of sales objectives; equating to over $1 million growth in annual client relationships.o Leader in new business sales and market penetration at over 100% ad base growth.o Served as a training mentor to new sales representatives during their initial induction period and throughout their first year.

Greater Atlanta Area

o Participated in local recruiting efforts, interviews and hiring of new tellers.o Facilitated new teller onboarding and orientation training.o Oversaw teller’s annual training and continuing education initiatives.o Managed the teller schedules, weekly cash flow and daily reconciliation of the vault. o Supervised the daily functions of opening and closing the branch. o Respected as a leader in building client rapport, quality service and conflict resolution.

Master Of Healthcare Administration, Health/Health Care Administration/Management

Concentration: Project Management

Bachelor Of Arts (Ba), Mass Communications

Activities and Societies: Judicial Board Minor: Psychology