• Establish positive and supportive relationships with clients and families.• Identify and develop effective working relationships and links with other community service providers. • Conducted comprehensive functional assessments to identify client needs and determine interventions and services that meet clients unique needs and preferences. • Advocate for the interests of individuals within the mental health, criminal justice and social service systems. • CMHA representative on mental health issues on external committees. • Demonstrate strong belief in client-oriented practice. • Demonstrate non-judgmental attitude towards people who choose alternative lifestyles. • Act appropriately in crisis situations, including suicide interventions. • Maintain client files as per program requirements, demonstrated appropriate practices such as time management, confidentiality and the ability to work safely without onsite supervision. • Facilitate meetings or conferences with partners and community organizations.

• Establish and maintain positive relationships with clients to better understand their needs. • Address client concerns by offering options and solutions.• Provide clinical intervention and Intensive Case Management services to support forensic clients with Dual Diagnosis, which includes performing community outreach, conducting assessments, educating clients, making referrals, and collaborating in the development of treatment and service plans with clients, care providers, and the criminal justice system, as well as utilizing multi-disciplinary team members appropriately to support court-involved individuals with Dual Diagnosis.• Foster and promote collaboration with developmental services and mental health programs from point of access and throughout the continuum of care.• Collaborate with all levels of stakeholders to achieve common goals. • Prioritise complex tasks and projects to meet deadlines timely. • Maintain accurate and detailed reports as per industry’s standards and government’s regulations.• Participate, weekly and ad-hoc, in support/supervision with peers and supervisors to address ethical concerns, client issues, and systemic problems.

• Establish and maintain trusting relationship with clients. • Oriented clients to the service, the service delivery model, and agency affiliations.• Delivered services in the community and environment of client's choice.• Helped clients to identify their goals and plans to achieve their goals. • Coordinated case conferences with clients and all the stakeholders.• Kept detailed service records as per agency's policy. • Attended quarterly workshops to keep certifications current.