Adrina Jacquez Email & Phone Number

Las Vegas, Nv, Us

Resolved customer issues and complaints in a timely manner, ensuring customer satisfaction and retentionFacilitated smooth communication between customers and various departments to ensure timely resolution of inquiries and concernsDeveloped and maintain strong, client relationships, resulting in a high customer satisfaction rating of 95%Managed customer request and escalated issues to relevant departments for efficient problem-solving

Facilitated placement of 50+ healthcare professionals in 12 months, increasing productivity 40%.Sent 100+ unique outreach emails, phone calls and text messages to potential clients each day.Created onboarding and orientation templates that increased the success rate 50%.Kept the inner database up to date with accurate notes and reports.Assisted in expanding the company to the western region. Responsible for multiple markets which included several states.Kept track of and updated 100+ applicant profiles daily.

Managed over 100 regional medical conferences in 3 years, resulting in 15% increase in referrals in 2 monthsIncreased patient satisfaction ratings by 25% in 6 months, resulting in improved hospital relationshipsCreated solid quarterly strategic marketing plans in order to achieve and exceed goalsDelivered 25% growth in new patient referrals within 6 months, resulting in increased revenueFollowed up on referral sources or patients to identify problems with services as necessary and assist in the resolution of issues

Maintained and processed patient accounts, ensuring accurate and timely billing and payment collection.Successfully processed insurance claims resulting in a reimbursement rate of over 60% for patientsResearched records and payer information, providing detailed explanations of payment policies for healthcare services.Successfully processed and resolved over 100 insurance claims and appeals, resulting in a reimbursement rate of 60% for patients

Education record

Education record