Collaboration: Work with other IT professionals to resolve complex issues and improve overall system performance.Reproducing Bugs: Recreate reported issues in a controlled environment to understand the root cause.Code Review: Review code to identify potential bugs and areas for improvement.Testing Fixes: Implement and test fixes to ensure that issues are resolved without introducing new problems.Customer Support: Provide technical assistance to customers via phone, email, or chat, ensuring timely resolution of their issues.Documentation: Create and update technical documentation, including user manuals and troubleshooting guides.Training: Train end-users on new technologies, software applications, and best practices.Ticket Management: Manage and prioritize support tickets, ensuring all issues are tracked and resolved efficiently.

Assisted customers in identifying issues and explained solutions to restore service and functionality.Enhanced team collaboration and efficiency by mentoring new hires, sharing best practices, and participating in regular training sessions.Resolved complex technical issues for over 500 customers in a timely and courteous manner, achieving a 95% customer satisfaction rating.Received recognition and awards for outstanding performance, professionalism, and customer service.Troubleshooting and resolving IT issues in a timely manner. They communicate with coworkers or clients to diagnose problems and provide step-by-step instructions to fix technological issue.Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.Installing and configuring hardware and software, resolving network issues, and actively updating, maintaining, and monitoring all aspects of computer networks.Maintaining system functionality by testing computer components, providing backup solutions, and preparing reference materials for users.

Taught Grade 12 students about CSS; Provided training for Cabling, Operating system installation, Configuration, Cable splitting, Server configuration, Network management, Router configuration, Access point configuration, Assembly and disassembly of computer parts; Provided reports to manager and supervisor.

I am Responsible for the maintenance of various systems and servers; provides support to various clients; undertake site surveys; supervising contractors; checking technical designs, drawings and drafts for the project and ensure that it is followed correctly; Preparing the handover documents for the client; configuration of servers; providing weekly reports to the manager