Adrish Pal Email & Phone Number

Kolkata, West Bengal, India

• Managed and annotated large datasets for AI projects, ensuring accuracy and consistency to enhance model performance.
• Collaborated with cross-functional teams to train and guide voice RPA (Robotic Process Automation) models, leveraging extensive knowledge of U.S. healthcare processes and terminology.
• Verify patient insurance eligibility and benefits using provider portals and tools. Determine coverage details, including deductibles, co-pays, and coinsurance. Maintain accurate patient information in the system..

Bengaluru, Karnataka, India

• Provided remote support to clients, effectively troubleshooting and resolving issues related to Windows operating systems, configuration of various applications along with the MS Office Suite and Office 365.
• Diagnosed and resolved software conflicts and compatibility issues, utilizing strong analytical skills to deliver timely solutions.
• Documented support processes and solutions to build a comprehensive knowledge base for future reference and team training.

Kolkata, West Bengal, India

• Conducted regular assessments of project metrics to ensure adherence to quality standards and identify areas for improvement.
• Generated comprehensive reports detailing compliance with quality benchmarks, highlighting performance trends and anomalies to facilitate informed decision-making by management.
• Identified underlying issues affecting project quality through systematic investigation, proposing actionable solutions to enhance overall performance.

Kolkata, West Bengal, India

• Perform analysis and troubleshooting of various issues relating to LAN, WAN, laptop, desktop & printer issues. Installation & configuration of hardware appliances and software applications.
• Worked as a Technical Support engineer for India & SEA countries.

Bachelor Of Engineering - Be

Education record

Education record