Adrish Mullick

Adrish Mullick Email and Phone Number

Leading Digital Growth & Tech Solutions fueled by Transformation | Automation | Cloud Migration @ Cognizant
Des Moines, IA, US
Adrish Mullick's Location
Des Moines Metropolitan Area, United States, United States
Adrish Mullick's Contact Details
About Adrish Mullick

Innovative, collaborative, and result-oriented leader with over 18+ years of experience in BFSI & Digital business operations, transitions, multi-dimensional top tier strategic accounts, scaling Insure-tech | trust & safety operations (onshore/offshore) and business transformations with a focus on opportunity assessments, solution development and client satisfaction. A techno functional leader with a proven track record of motivating and organizing teams to achieve business objectives across diverse industries, including financial services, insurance, social media, micro blogging, eCommerce, dating, gaming, and streaming.Credible experience in digital portfolio management and strong client/stakeholder management capabilities Experience. 15+ years of proven track record in leading business development for digital solutions and product for various industry segments.My portfolio of work shows a broad focus in enhancing efficiency and effectiveness across domains, while I specialize in scaling global Transitions, Operations, Policy enforcements & drive a Wellness culture to create a robust work environment. My experience across a wide spectrum of sales, solutions, policy, product, wellness & operations serves as the foundational knowledge which has allowed me to build & lead strong teams that consistently deliver exceptional customer value. Leader with a wide variety of experiences ranging from Transitions, Sales, Solutions (including Cloud transitions), Program management, Managed services, Client relations and Staff development. Six Sigma & Scrum Master Certified, Agile trained, results orientated leader, experience in providing integrated business results with a focus on people wellbeing & cost optimization.

Adrish Mullick's Current Company Details
Cognizant

Cognizant

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Leading Digital Growth & Tech Solutions fueled by Transformation | Automation | Cloud Migration
Des Moines, IA, US
Website:
cognizant.com
Employees:
340955
Adrish Mullick Work Experience Details
  • Cognizant
    Cognizant
    Des Moines, Ia, Us
  • Cognizant
    Client Relationship Executive
    Cognizant Oct 2023 - Present
    Teaneck, New Jersey, Us
  • Taskus
    Sales Enablement & Client Partner | Director - Content Operations
    Taskus Dec 2021 - Sep 2023
    New Braunfels, Texas, Us
    Lead Sales and Solutions for large and strategic clients in partnership with cross – functional leaders to drive pipeline and competitive offerings. Be the trusted advisor to clients on how to create value through digital solutions (SaaS / WaaS), address their business requirements with deep domain and technical acumen.
  • Cognizant
    Client Partner | Associate Director - P&C Business Operations (North America)
    Cognizant May 2020 - Dec 2021
    Teaneck, New Jersey, Us
    Managed large P&C Insurance clients within Cognizant's Digital Operations (BPO) practice. Overseeing the smooth execution of large-scale business engagements in the Insurance industry without compromising quality or performance. Proactively drive pipeline volume and velocity for the target business areas and convert wins for Digital Solutions/products. Established a network of contacts among existing and new clients to identify opportunities for digital solutions.I led key initiatives where Cognizant could enhance customer experience & success through digital transformation, intelligent automation, and analytics. Scaled a new logo from prospect to $40M in revenue. Conceptualized and led a comprehensive account engagement plan that aligned with the overall business objective and business requirements, which contributed more than $15M in revenue each year.> Sales and revenue targets ranging from $10m to $25m> QoQ improvements in cost, Margin%, quality, efficiency, and productivity measured through customer satisfaction ratings> Extensive experience in scope change management and contractual escalations
  • Cognizant
    Transitions Lead | Associate Director - Digital Business Operations (North America)
    Cognizant Mar 2016 - Apr 2020
    Teaneck, New Jersey, Us
    Transitions Leader accountable for leading high-value Solutions & Transitions for a range of tech clients. I seamlessly led and transitioned a high value program across multiple sites in North America, grow-ing from 200 to 1200 FTE’s over 15 months (2017 – 2018), this was one of the complex and largest Social Media client. Throughout the implementation, I worn multiple hats to ensure the health and hygiene of the account. My accountabilities were not limited to implementation, setup wellness for team members, client audit requirements, data security controls, and redefining onboarding & background check methodologies to meet business growth targets. Identifying, capturing, and managing risks were key components of my role in developing risk management plans for each project. Communicate regularly with key stakeholders and leadership about important risks, probability of occurrences, and mitigation measures.
  • Nationwide Insurance
    Sr. Project Consultant - P&C Insurance
    Nationwide Insurance Jan 2016 - Mar 2016
    Us
  • Wells Fargo
    Program Lead | Avp - Home Mortgage
    Wells Fargo Dec 2014 - Dec 2015
    San Francisco, California, Us
    Experience of demonstrated Project Management, Business Process Improvements and Solution Design, ability to design/implement strategic road-maps and drive multi-divisional change. Skilled in enhancing process quality, & create a structured business process. Comprehensive understanding and exposure to project management life cycle with ability to support multiple high value projects simultaneously from requirements gathering through build, testing and implementation under the governance of Waterfall and Agile methodologies.Interface and coordinate with program stakeholders within the business unit senior management to define program objectives, provide status updates, and prepare for release and deployment. I Led the project team and navigated through management, team members, vendors, tech partners, and other shared services within and outside of the organization.
  • Wells Fargo
    Operations Lead | Avp - Home Mortgage
    Wells Fargo Aug 2013 - Dec 2014
    San Francisco, California, Us
    People Leader with project management DNA to drive change, process improvements, operational targets and customer experience through effective people and process management across multiple geographies. Streamlined reporting processes and implementing best practices in operations. Established measurement system infrastructure and process aimed at improving visibility, quality and maximizing customer satisfaction.
  • Wells Fargo
    Sr. Transitions Manager - Home Mortgage | Capital Markets
    Wells Fargo Dec 2010 - Jul 2013
    San Francisco, California, Us
    Led the design & implementation of multiple transition plan for capital markets and Home Mortgage processes, which included developing detailed Sourcing plan and knowledge transfer approach with milestone, identifying stakeholders, training approach, identifying risks and delivery model to meet/exceed KPI's. Directed and coordinated with cross functional teams like Legal, CS, HR and technology integration from time to time following Agile and Scrum Methodology. Critical aspect was to help stakeholders visualize a team working for the same objective from 10,000 miles away using "follow the sun model".
  • Exl
    Transition Manager - P&C Insurance
    Exl Jan 2007 - Dec 2010
    New York, Ny, Us
    Led multiple complex Transitions & managed Delivery for leading US - Property & Casualty Insurance & UK - Utilities co.
  • Vertex Customer Management India Pvt. Ltd.(An Altruist Group Company)
    Work Force Management
    Vertex Customer Management India Pvt. Ltd.(An Altruist Group Company) Jun 2002 - Jul 2006
    Panchkula, Haryana, In
    Business Analytics - Forecasting & sheduling for multiple clients.

Adrish Mullick Skills

Bpo Offshoring Vendor Management Outsourcing Service Delivery Team Management Business Process Improvement Management Process Improvement Process Management Operations Management Business Analysis Business Transformation Mis Six Sigma Resource Management Business Process Employee Engagement Performance Management Workforce Management Transition Management Incident Management Auditing Sla Process Excellence Relationship Management Business Intelligence Change Management Customer Experience Governance Contact Centers Project Portfolio Management Pmp It Service Management Operational Excellence Process Migration Risk Management Call Centers Requirements Analysis Business Process Re Engineering It Operations Quality Management Project Delivery Global Delivery Process Engineering Pmo Program Management It Outsourcing Call Center Stakeholder Management

Adrish Mullick Education Details

  • Savitribai Phule Pune University
    Savitribai Phule Pune University
    Accounting And Business/Management

Frequently Asked Questions about Adrish Mullick

What company does Adrish Mullick work for?

Adrish Mullick works for Cognizant

What is Adrish Mullick's role at the current company?

Adrish Mullick's current role is Leading Digital Growth & Tech Solutions fueled by Transformation | Automation | Cloud Migration.

What is Adrish Mullick's email address?

Adrish Mullick's email address is ad****@****rgo.com

What schools did Adrish Mullick attend?

Adrish Mullick attended Savitribai Phule Pune University.

What skills is Adrish Mullick known for?

Adrish Mullick has skills like Bpo, Offshoring, Vendor Management, Outsourcing, Service Delivery, Team Management, Business Process Improvement, Management, Process Improvement, Process Management, Operations Management, Business Analysis.

Who are Adrish Mullick's colleagues?

Adrish Mullick's colleagues are Garima Kaushik, Harvin Athisayaraj, Maripandy Malairajan, Rahul Lokhande, Niranjan K, Sunil S, Qunza Fatima.

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