1. Lead the IT Commercial Portfolio, working with technologies like Salesforce, Azure, C4C, SAP ECC, SAP Commerce Cloud, SAP Emarsys, Google Analytics, Informatica, EDI, Google Cloud Platform and Tableau.2. Manage internal Agile Squads (PO, SME, PM, Process Analyst, Change Management Analyst) and external vendors, making sure risk and issues are properly managed and project implementation is aligned with scope, time and cost.3. Develop and facilitate Agile ceremonies with internal and external Teams (Daily standups, Sprint Planning, Sprint Reviews, Sprint Retrospective and Sprint Refinement).4. Manage the User Acceptance Testing (UAT) for each solution.5. Transition the implemented solutions to the Service & Operations Team, making sure the technology, processes and knowledge are properly transferred.

Kyndryl (Formerly IBM)1. Lead end to end process improvement and software projects for AT&T and Kyndryl Operations Management for the following processes: IT infrastructure billing, server & storage decommission, ticketing tools, maintenance management, server patching, server status tracking, change management and asset management for Windows, ESX, Linux and UNIX virtual and physical servers in EMEA, CALA, US and APAC regions. 2. Satisfy complex server infrastructure and financial data requests for Resource Units (Operating System, Compute, Storage, Database, B&R) for AT&T and Kyndryl higher management, which includes a scope of more than 400 000 server records for both physical and virtual servers (Windows, ESX, Linux and UNIX). 3. Generate the RU Billing consumption report for all the Kyndryl managed Resource Units (Operating System, Compute, Storage, Database, B&R), which includes more than $30M per month in revenue for the AT&T account. 4. Set up, operationalize and maintain tools/applications for both AT&T and Kyndryl infrastructure and Resource Unit (RU) management using MySQL databases, command scripts, MS Access and Excel for high volume data.5. Audit, manage and suggest new changes to process documents (procedures, manuals, process flashes, others) and provide training sessions to process stakeholders for the Kyndryl Process Standardization Team and Resource Unit Team.

1. Perform business diagnosis with new clients to identify project opportunities oriented to human development, operational excellence, and brand intelligence.2. Lead end to end process improvement projects for cooperatives, consortiums, distributors, restaurants, private banks, law firms, bakeries, business schools and other independent business owners.3. Audit client´s business process documentation to monitor process updates and provide recommendations for new improvements opportunities to develop.4. Create and execute with consulting team an integral course program for companies which embrace business areas like operations, finance, marketing, sales and emotional intelligence.

1. Satisfy new processes requirements from more than 50 internal clients from Human Capital and Finance areas in 7 countries (Costa Rica, Panamá, Honduras, Guatemala, El Salvador, Dominican Republic and Nicaragua). 2. Lead improvement and software projects for the next processes: performance assessment, inventory management (SAP WMS), compensations & benefits and hardware/software purchases in 7 countries (Costa Rica, Panamá, Honduras, Guatemala, El Salvador, Dominican Republic and Nicaragua). 3. Perform data request analysis (volume, time and cost) for Human Capital and Finance processes to determine new improvement and automation projects to develop regionally.4. Audit, manage and suggest new changes for more than 250 documents (processes, procedures, instructions, forms and system manuals) used in the quality management system by the Finance and Human Capital areas regionally.

DXC( Job promotion, formerly HPE)1. Lead sales commercial proposals (Rough Order of Magnitude, Statements of Work and Change Requests) across Europe, Asia, Latin America, North America regions for the End User, Site Services and Security Programs, which includes getting project requirements from the client to define project scope, deliverables, schedule, risks and issues for more than 30 IT projects for the P&G account. 2. Calculate projects/services costs and prices for the Europe, Asia, Latin America and North America regions in different currencies and define billing/ongoing milestones to be invoiced to P&G. 3. Global owner of all the Site Supplemental Support options (SSO) for 6 services in 26 countries, which includes creating the commercial documents for the 156 type of requests as demanded by P&G, updating costs and prices, validating requirements for each SSO service and documenting/making process improvements to the SSO process for the Site Services Program.

(Job promotion) 1. Lead end to end IT Projects to decommission more than 600 devices (servers, racks, storage, and network devices) in 2 HPE data centers (Markham and Streetsville) and 33 client sites in Canada, working with teams from United States and Canada. Main activities involved defining and controlling project baselines (scope, schedule and cost), managing 3rd party and datacenter teams, assuring project quality, minimizing project risks and managing communications for the Government of Manitoba account. 2. Lead project planning and IT implementations to install, cable, configure and build the infrastructure for more than 150 IT devices (blade & rackmount servers, store once devices and tape libraries) and 70 virtual machines in 2 HPE data centers (Alpharetta and Tulsa), working with global teams from India, United States and Costa Rica. Main activities involved defining and controlling project baselines (scope, schedule and cost), managing data center teams, assuring project quality, minimizing project risks and managing communications for the Tesoro Petroleum account.

1. Estimate and budget efforts, costs and prices for projects with a revenue greater than $100k for multiple accounts (Walmart, Delphi, Black & Veatch, AIMIA and Mondelez). 2. Create and analyze projects financial reports from SAP system (labor booking reports, profit and lost, project reference, ITD, ETC and EAC) for each account. 3. Project Accounting (PA) trainer for 60 members of the ITO Project Management Office (PMO) Center for the estimating, baselining and reforecasting processes.