Frontline Ambassador Nov 2019-Currentlywelcome and engage experience for visitors that carries out the Hammer’s missionChecking in and enforce museum policiesengaging with the public, answering questions, providing information about the exhibitions, and promoting membership Gallery Ambassador Nov 2018-Nov 2019 Monitoring the gallery spaces and protecting the artEngage with the public to answer questions and provide information about the exhibits and the HammerProvides exceptional customer service by greeting visitors as they enter the galleries and ensuring that all guests have proper access..Provide breaks for the co-workersProtect the gallery during install and desintall periods according to the museum rules.

Monitoring the facebook account and engaged with possible customerplan social media campaignsGenerate brand awareness to increase salescreate a reward program

Adwords, facebook ads, marketing campaign

Managed up to 16 employees, from hiring, onboarding, training and daily supervision, reducing the company's turnover by 50%.Increased the sales on average by 15% per month, addressing customers needs through training the employees.Reviewed and analyzed financial reports, implementing process profit, cutting costs by 30%. Realizing the company's growth 5 times in 5 years.Achieved customer's expectation and satisfaction by 90%, reducing complaints by being more effective in solving problems.

Reduced the time to respond to a pricing inquiry, regarding negotiation packages and agreements for Brazil and Latin America by 50%. Developed relationships with president, director, sales team and distributors to reduce response time by 50%.Analyzed and developed monthly reports for Brazil and Latin America.Analyzed global agreements and pricing for Brazil and Latin America.Maximized response time in negotiations; automated with a website integrating the company’s data system.Participated in the processing and resolving problems in the system prior to laugh, reducing the time of response by 75%.Trained internal sales force and distributors for Brazil and Latin America to use the new system.