Adrian Lee Email & Phone Number

Defining and implementing strategies that align technology with business objectives, leveraging the latest tools and trends to provide a competitive edge. Responsible for delivering secure, reliable, and scalable solutions that support business operations, while championing digital transformation initiatives that enhance efficiency and future-proofing the organization.Lead the department operations team in implementing and managing systems automation, infrastructure maintenance, and performance monitoring to ensure seamless service deliveryDevelop and maintain disaster recovery and business continuity plans, ensuring technology systems are secure, compliant, and resilient.Oversee the configuration, deployment, and support of network and cloud infrastructure, ensuring alignment with organizational objectives.Manage project lifecycles for IT initiatives, including budget management, timeline tracking, and stakeholder communication.Create and maintain vendor relationships, negotiate contracts, and assess performance to ensure cost-effective service delivery.

Toronto, Ontario, Canada

Command by example, improve efficiency and lead the managed services team to greater productivity. Project manage M365 email migrations, implementation and roll-out of company-wide hardware/software, office moves and onboarding of new clients as well as oversee the daily functions of the service desk. Act as escalation point for all team members and responding within SLA timelines. Collaborated with IT leadership and stake holders in resolving current technology issues and identified gaps for future technology needs.

Toronto, Canada Area

Overseeing three telecommunication service provider accounts. Provided support to over 2000 mobile users nationwide. Cultivate client relationships, coordinate incident response, manage client projects, compile and track metrics, and generate reports and status updates. Provide expertise as the mobility subject matter expert, developing Carillion’s mobile device policies based on IT best practices. Deliver mobile and desktop requirements to satisfy maximum tolerable outage (MTO) contracts and service level agreements (SLAs).● Conducted negotiations with Rogers for a new corporate account agreement that migrated 600 mobile users to Carillion. The final contract resulted in $10,000 in savings per month.● Oversaw the deployment of a mobile device management (MDM) application on all corporate mobile phones to ensure policy compliance and improve administrative capabilities. Developed architecture and structured the hierarchy of devices, apps, and policies on the MDM server.● Mentor and train help desk and other IT department staff on internal systems.

Toronto, Canada Area

Provided best-in-class 2nd-tier desktop support to users across the country, diagnosing and troubleshooting software and hardware issues.

Toronto, Canada Area

Mississauga, On

Information Technology

: Microsoft Certified Professional : Windows Server 2003, Windows XP, Windows 7 deployments. : Local Securities, AD, GPOs : Networks.

Bachelor'S Degree, Economics

: Minor in Applied Mathematics. : Operations Management