Adriana Moreno Email & Phone Number

Yokohama-Shi, Kanagawa, Jp

México, Ciudad De México, Mx

Shenzhen, Guangdong, Cn

Worldwide, Oo

In charge of all marketing processes to leverage the Deloitte Consulting brand. Lead strategies for corporate brand, industries, go to market and innovation efforts.Enabler for 6 service lines, clients & market strategy for 14 key accounts, 20 on strategy, 7 focused industries, 4 integrated maket offerings with deep understanding of each projects needs and full brand customer experience journey.Developed the Marcomm area for the consulting function in Mexico. Manage and redesign the organizational structure according to business goals. Areas in charge:• Media & PR: developed the media strategy key messaging, media calendar, corporate LinkedIn launch• Events and sponsorships target audiences events looking for new opportunities and networking (1,000 to 20 pax CxO)• Internal & External Communications focused on creating innovative campaigns to share inside out our issue to impact• Branding services, secure correct use of the international brand guidelines and improve pursuits, presentations and all graphic and digital materials• Intelligence 1:1, in charge of the company database and the administration of the CRM• Marketing Intelligence - research and analysis dedicated to provide market, company and industry insights• Translation and copy

Worldwide, Oo

Lead all transversal pursuits over 5 MUSD, where more than 5 countries where involved. Acted as a PMO to secure correct RFI and RFP answering. Worked with a global virtual team, only Mexican team member.

Malakoff, Fr

Became an ambassador for all companies externally & internally. Design and implement new business model map. Developed core value offers for each company. In charge of Branding, Market Intelligence, Business Development, Events, Call Center-CRM, Design, Digital Networks, Corporate Commodity standard and External communications. Focus on each product & service delivery. Development and monitoring KPI's. • 15% ROI above KPI´S, Developed strong controls for operation reducing costs by 6% (commodity figure)• Creation of loyalty programs and strategic inside market plans –CRM. Marketing & business plan per company (consulting, consumer, agro industrial and construction).More than 75 incentive and corporate events per year. Hits, navigation and time on page, quarterly growth of 15%.Offered specific training programs to help workers improve customer satisfaction and sales.

New York, Ny, Us

Learned and apply how to create possibilities to stand in the future; active in shaping the destiny of the firm. Encouraging myself and others to go beyond the norm and to anticipate the needs of the business. Consistently deliver great performance. Move effectively in operational detail. Unwavering accountability for executing the marketing and organizational development plan for the total business success. Managed 5 supervisors, 4 front desk agents and 15 assistants. Development project leader for: • External magazine • In-house CRM.• On-line employee store. Management for the following functions:1. Events - planning and manning, more than 80 events and sponsorships 2. Call Center- administration database 35,0003. External communications - one on one, 01800, mailings, newsletters.4. Loyalty program - Client Care ranking all firm services. 5. Contribute to the MARCOMM Annual Plan

Gb

MEA- Handle all airline events, sponsorships and communications. Report directly to headquarters; Work with agencies and travel leisure communications to ensure company name in the national market. WLC- Service standard target was 80%; performance achieved 99.20%. Annual telephone performance achieved 99.77% against target of 87%. Customer Service Rep. - achieve award of attentiveness and excellent problem resolution agent.CSR- Handle VIP service complaints for Latin-American market

Toronto, Ontario, Ca

Dirección Servico HabitacionesResponsible for the implementation of a client care program focused on improving quality at the telephone service area. Reach high success performance evaluated and measured in feedbacks received from branches and from "Four Seasons 1998 Recognition Customer Quest", obtaining an 85% positive response.

Mclean, Va, Us

Dirección ReservacionesLead wide range of administrative tasks such as handling correspondence, diary management, preparation of meetings, documents, seminars, follow -up travels, etc. Work internal and external customer one-on-one.

Master Of Business Administration - Mba, Administración Y Gestión De Empresas, General

Digital Marketing Social Media, Marketing Digital

Corporate Communications

Diploma, Marketing Metrics

Coaching Para Equipos De Alto Desempeño

Comunicación Social Y Corporativa

Licentiate Degree, International Relations And Affairs

Economía