Teaching astrology and providing astrological consultation services. astrosatvacourses.com

eLearning Project Management

First business model was revolving around retail and wholesale of fashion jewelry across India and second business model was serving locality with delicious Chinese food. I managed all the aspects of both the business including setting up of retail outlet, Online Billing System, working closely with ecommerce service providers (like Amazon, Zomato, Swiggy and others), creation and maintenance of website, financial accounts, GST, purchase, and overall management.

• Instituted Automated Security Management in entire enterprise Documentum Systems across the Globe wherein Bechtel’s Documentum Systems consisted of over 150 Servers in different Data-Centres hosting 1500+ repositories for various engineering projects.• Lead around 14 Documentum upgrade projects. Successfully took several measures such as development of planning worksheets for common large tasks, planned time for process improvement, built training time into the schedule, planned… Show more • Instituted Automated Security Management in entire enterprise Documentum Systems across the Globe wherein Bechtel’s Documentum Systems consisted of over 150 Servers in different Data-Centres hosting 1500+ repositories for various engineering projects.• Lead around 14 Documentum upgrade projects. Successfully took several measures such as development of planning worksheets for common large tasks, planned time for process improvement, built training time into the schedule, planned contingency buffers, tracked project status openly and honestly and conducted project retrospectives to ensure that projects were in line with requirements specified by clients.• Application Performance Monitoring of Documentum Systems through API Scripts and Reveille application. Efficiently undertook initiatives such as Application Performance Monitoring PMS (using six sigma techniques) and Incident Management Dashboard to ensure that application support was in place. • Followed organization’s recruitment process to expand InfoWorks team, conducted technical interviews in coordination with Human Resources Department.• Contributed in yearly budget plan by providing budget inputs for team trainings, equipment requirements, software tools etc.• Monitored Project Information Management using Smart Plant Foundation (SPF) software for British Petroleum’s Gas Development Project (Egypt).• Implemented data quality checks and reporting by developing and implementing various tools in collaboration with London IM Manager.• Supervised Consolidated Data Warehouse (CDW) in SPF for the project.• Contributed towards MIS projects to provide management reporting solutions. Show less

• PSN InfoWorks Support to New Delhi and Global users, managing shift operations.• Application Performance Monitoring software “Reveille” Training, Implementation and support.

• Implementation of InfoWorks 6.05 for OG&C GBU, PSN InfoWorks Setup and support to global users, Meetings with UPM to plan, organize and define ECM Support Operations. • PSN InfoWorks Setup and support to global users as part of GSO team.• Mentored the team which provided support to over 30,000 Documentum users across all Bechtel offices and job sites. • Supervised the Global Support Team, designing/ architecting L2/ L3 support systems with close coordination with Documentum UPM… Show more • Implementation of InfoWorks 6.05 for OG&C GBU, PSN InfoWorks Setup and support to global users, Meetings with UPM to plan, organize and define ECM Support Operations. • PSN InfoWorks Setup and support to global users as part of GSO team.• Mentored the team which provided support to over 30,000 Documentum users across all Bechtel offices and job sites. • Supervised the Global Support Team, designing/ architecting L2/ L3 support systems with close coordination with Documentum UPM and Developers, configuring servers, providing user support, patch deployments, coordination with UPM for enhancements/ bug fixes, version upgrades and so on. • Smart Plant License Management (Global PDS/ SP3D licenses and SPLM licenses). Show less

• Executed various MIS projects. • Defined policies and procedures for Global Helpdesk Administration related activities.• Administrating HEAT (Helpdesk Expert Automation Tool) databases across the globe.• Change Management on HEAT Database.• Regular telephonic communication with local HEAT administrators across the globe • Streamline processes by implementing auto tasks.• Implementing Service Level Agreements (SLAs) as business process rules within databases to minimize… Show more • Executed various MIS projects. • Defined policies and procedures for Global Helpdesk Administration related activities.• Administrating HEAT (Helpdesk Expert Automation Tool) databases across the globe.• Change Management on HEAT Database.• Regular telephonic communication with local HEAT administrators across the globe • Streamline processes by implementing auto tasks.• Implementing Service Level Agreements (SLAs) as business process rules within databases to minimize or eliminate chances of missing deadlines.• Implementation of auto ticket generator module for web forms. • Troubleshooting and fixing problems of HEAT users across the globe.• Instituted Global HEAT Administration and consolidated all HEAT instances to one Global Database hosted • Participated in various internal audits as one of the internal Lead Auditors.• Monitored L2 Operations team to achieve deadlines and meet SLAs. • Administered Logistics Management of Hardware & Software including Vendor Management, raising RFQs, RFPs and Contract Management.• Administered Change Management of front-end application and databases, new versions testing and implementation. • Streamlined processes, implemented service level agreements (SLAs) as business process rules within databases, research, analyse and implement solutions for new requirements/ problems. • Managed the GDO team to provide seamless support to project users. • Prepared yearly plan for consumables like toner cartridges etc. and provided Budget requirements to Business Management Group.• Prepared PC-Laptop requirement gap analysis & provided Budget requirements to Business Management Group.• PSN InfoWorks Setup and support to global users as part of GSO team.• Managed complex support and maintenance engagement for entire US geography with distributed teams across multiple regions. • Smart Plant License Management (Global PDS/ SP3D licenses and SPLM licenses).• Successfully completed Six Sigma Yellow Belt training. Show less

• Imparted user support (visiting users’ desk and remotely) to internal Bechtel customers for hardware, software, network & telecom related issues. • Network resources deployment, troubleshooting and maintenance.• Reproduced technical problems encountered by users in test setup, consulted other team members & other support teams to identify solutions. • Interaction with vendors for maintenance and implementation of warranty conditions.• Preparation of contracts for Annual… Show more • Imparted user support (visiting users’ desk and remotely) to internal Bechtel customers for hardware, software, network & telecom related issues. • Network resources deployment, troubleshooting and maintenance.• Reproduced technical problems encountered by users in test setup, consulted other team members & other support teams to identify solutions. • Interaction with vendors for maintenance and implementation of warranty conditions.• Preparation of contracts for Annual Maintenance.• Inventory Management.• Preparation of builds for CAD workstations for project execution.• Participated in Y2K Project execution, Y2K testing of IS&T equipment and successful rollover of systems to the year 2000.• Helpdesk Expert Automation Tool (CRM Application) Administration for New Delhi Execution Unit (NDEU) HEAT Server.• Contributed in NDEU PC billing MIS Project. • Imparted user support at Bechtel Jobsite.• Monitoring, evaluation and implementation of CRM software HEAT (Helpdesk Expert Automation Tool) at multiple Bechtel Data Centres. Started from initial planning phase, coordinated weekly teleconference among different Bechtel Offices, developed, integrated & implemented information systems solution i.e. HEAT. Implemented Business Rules in HEAT system taking care of Quality Support, Strict SLA Control & Systems Security. Show less

• Work environment consisted of standalone desktop machines running Windows 95, Windows 3.x. The software in use was Visual Foxpro. The company deals with Stock Brokers of NSE (National Stock Exchange), DSE (Delhi Stock Exchange), BSE (Bombay Stock Exchange), CSE (Calcutta Stock Exchange) and other stock exchanges and has developed back office accounting packages. • I was responsible for installation of software, user training and support with specific relation to customizing software… Show more • Work environment consisted of standalone desktop machines running Windows 95, Windows 3.x. The software in use was Visual Foxpro. The company deals with Stock Brokers of NSE (National Stock Exchange), DSE (Delhi Stock Exchange), BSE (Bombay Stock Exchange), CSE (Calcutta Stock Exchange) and other stock exchanges and has developed back office accounting packages. • I was responsible for installation of software, user training and support with specific relation to customizing software for client requirements. Also responsible for preparation of Annual Maintenance Contracts. Provided product user trainings to Stock Brokers’ staff. Show less

• The Organization deals with assembly of PCs, software design as well as training on various software packages and on-site support for its products. • I was responsible for assembly of computers, installation of O/S and software, development of database applications using FoxPro and Clipper, setting up simple networks, user training on use of hardware and software.