- Serve as the main point of contact for client inquiries, delivering accurate information about application processes, policies, and eligibility, ensuring a client-centered approach to complex immigration cases.- Facilitate the onboarding process for new clients, ensuring completion of required documentation and offering ongoing guidance to help clients navigate application complexities, fostering a supportive experience.- Manage logistical aspects of client services, overseeing scheduling, record-keeping, and communication workflows, and implementing improvements to enhance operational efficiency and client satisfaction.- Work closely with internal teams, regulatory agencies, and legal professionals, building cooperative relationships to coordinate case-specific details, streamline communication, and resolve issues effectively.- Handle financial aspects, including budgeting and expense tracking, to support cost-effective service delivery and ensure adherence to financial guidelines.- Identify opportunities for process improvements in client services and administrative workflows, leading initiatives to enhance the client experience and streamline operations within the firm.- Mentor and train junior staff, equipping them with the skills and knowledge required to effectively support client needs and align with the organization's standards for service and compliance.

- Project Management & Strategic Planning: Successfully organized the leadership, development, delivery, and assessment of programming and events for University of Toronto Mississauga’s largest ever orientation of 5,000+ incoming students- Leadership & Collaboration: Experienced in coordinating large-scale events, including scheduling, logistics, and resource management, as well as in collaborating with diverse teams, facilitating productive group discussions, and achieving common goals through partnering with 20+ academic departments and campus partners.

- Lead a stream team of LAUNCH leaders through weekly meetings, one on ones, and trainings. - Facilitate conversations and discussions around sessions being presented to help teams grow and learn from one another.- Communicate with groups of students and disseminate information relevant to them regarding university programs and events in a timely manner.- Responsible for supporting additional LAUNCH programming such as ReLAUNCH, LAUNCH Socials, and Year End Celebration.

- Support the delivery of presentations to promote student understanding of course and Subject POSt enrolment process and provide referral to resources and tools to assist with this.- Support the development and production of videos and materials for social media, including photography, graphic design, and video editing.- Serves as an upper year short-term mentor to new and current undergraduate students to help inform the course registration process using a variety of virtual communication channels (StreamYard, Quercus, Zoom).- Contribute to program and content development, ideas for production, and provides excellent support to students.- Provides timely, effective, and accurate referrals to on-campus services.

- Support the summer EagleConnect curriculum, ensuring students are receiving pertinent and timely information during the summer months.- Support and collaborate with the team, who will be regularly communicating with new students and monitoring their communities.- Maintained regular communication with the supervisor to ensure timely resolution of student inquiries.- Addressed Squad Leader questions and concerns, fostering problem-solving through collaborative group discussions.- Created engaging and informative weekly content for EagleConnect based on the EagleConnect Curriculum.- Supported Orientation, pre-arrival activities, and workshops as required, contributing to the seamless onboarding process for new students.- Adhered to University policies to address student questions and disseminate important information.

- Lead a stream team of LAUNCH leaders through weekly meetings, one on ones, and trainings. - Facilitate conversations and discussions around sessions being presented to help teams grow and learn from one another.- Communicate with groups of students and disseminate information relevant to them regarding university programs and events in a timely manner.- Responsible for supporting additional LAUNCH programming such as ReLAUNCH, LAUNCH Socials, and Year End Celebration.

- Facilitating and running interactive weekly sessions for UTM students.- Take a curriculum and deliver the content effectively and in an engaging way.- Personalize sessions to make the student experience memorable and unique.- Assist with CSE events including, but not limited to: Exam Jam, Fall Campus Day, March Break Open House- Completed administrative requirements.