Adrienne Solomon, Cspo Email & Phone Number

Chicago, Illinois, United States

Conduct a thorough needs analysis and present health club membership benefits that align with the prospect's wants and needsUtilize a CRM database (Gymsales) to track leads and establish a consistent course of contactProcess new contracts along with additional paperwork in order to promptly get members integrated within the clubDevelop and execute various outreach programs in order to attain new membershipsEnsure the ideal experience for members by being their main source of contact for any of their needsPromoted to Membership Director after consistently meeting sales goals and providing exceptional support to existing membersAssisted with projects on making improvements and changes on the FFC+ app utilized by members

Chicago, Illinois, United States

Managed‬‭ a‬‭ portfolio‬‭ of‬‭ 30+ clients as the main point of contact throughout the customer lifecycle‭‬‭Partnered‬‭ with‬‭ Sales‬‭ to‬‭ align‬‭ client‬‭ business‬‭ goals‬‭ with‬‭ product‬‭ solutions,‬‭ driving‬‭ adoption‬‭ and‬‭ achieving‬‭ client‬‭success‬‭‬‭Analyzed‬‭ sales‬‭ performance‬‭ data‬‭ to‬‭ propose‬‭ new‬‭ products‬‭ and‬‭ identify‬‭ up-sell‬‭ opportunities,‬‭ contributing‬‭ to‬‭increased‬‭ MRR‭‬‭Led‬‭ client‬‭ meetings‬‭ to‬‭ discuss‬‭ growth‬‭ strategies‬‭ and‬‭ provide‬‭ best‬‭ practices,‬‭ enhancing‬‭ client‬‭ engagement‬‭ and‬‭product‬‭ utilization‬‭Collaborated‬‭ with‬‭ Customer‬‭ Service‬‭ to‬‭ resolve‬‭ escalations‬‭ and‬‭ ensure‬‭ client‬‭ issues‬‭ were‬‭ addressed‬‭ promptly‬‭‭

Austin, Texas, United States

Drove the order entry process in Salesforce by submitting service orders for new and disconnect requests and initiated installations by scheduling services, upgrades and special requestsImproved client satisfaction by correctly processing complex orders for fiber services in the appropriate systems for National accounts such as Amazon, Netflix, and 21st Century FoxEnsured accuracy for all Service Level Agreements (SLAs), sales, service orders and the client database by regularly conducting cross-references and quality checksCreated and updated process guides/documents for both new and existing employees for ongoing training

United States

Corresponded with customers via phone and email to fulfill their MRO needs by providing technical support for over 555,000 industrial products, handling RFQ’s, and processing purchase ordersMaintained a rate of error percentage of < 0.02% over a 12 month periodResolved backorders, lost packages, and missed deliveries to get material to customers promptly Acted as liaison between customer and supplier to provide accurate lead time estimates and costs of products based on previous trends and inventory levels Researched and supplied documentation certifying compliance with industry regulations such as SDS, NAFTA, and RoHS certificatesCollaborated with internal departments daily to respond to customer inquiries within an hour they are received

Chicago

• Managed and regularly developed a current clientele of over 200 business owners in my assigned market • Utilized the CRM database (salesforce.com) to analyze sales patterns and track accounts• Assigned as a mentor to new Account Representatives • Identified the strengths and opportunities within my market through data analysis and an understanding of market dynamics• Communicated and coordinated with 5 different teams/departments daily in order to achieve goals• Generated over $1,000,000 in revenue by providing compelling offers to a market of over 210,000 Groupon subscribers

Chicago

• Introduced an innovative way to market local businesses and provide guaranteed customers through internet sales• Accomplished 40+ outbound calls daily in efforts to contact decision makers • Averaged the highest number of closed businesses on my team• Promoted from Account Representative to Account Executive in December 2011 upon achieving $250,000 in revenue

• Responsible for building up attendance to business conferences in the Healthcare and Capital Markets divisions• Prospected senior level executives to invite them to discuss business strategies amongst professionals in their field• Promoted from Junior to Senior Sales Executive within first 3 months of employment as a result of producing$30,000 in sales revenue

United States

Collaborated with two other employees in supervising and preserving proper appearance of fitness areasGreeted patrons and verified their membership in order to gain entrance into the facilitiesDemonstrated customer service by answering questions and providing assistance to patrons

Performed statistical analysis on engine data used to determine the efficiency on a number of engines tested daily Updated oil analysis spreadsheets and constructed engine map of exhaust pressures for engine failurePresented findings on a bi-weekly basis to the Mechanical Systems Development department head and other employees

Created filing arrangements for newer documents that the department head wanted to be saved Organized electronic data within department's file storage Categorized existing file systems in order to create a simplified appearance

Revised company's Material Safety Data Sheets (MSDS) file systemContributed to a three person team new recycling ideas that were later used across the organization's facility Participated in a group of four other employees as an auditor in the company's internal audits

Communication

Hs Diploma