Currently working as part of the IT Helpdesk/Service desk team for the medical device company Applied Medical. Regular job duties include providing technical support for team members, deploying equipment, and network troubleshooting. Responsible for providing timely solutions to individual issues while realizing an excellent level of customer service. • Provided issue resolution and handled escalations through the company ticketing system and over phone, supporting team members in person and remotely.• Regularly created and maintained company-wide user and email accounts using Active Directory and Exchange Management Console as part of the onboarding process for new employees and team members• Regularly imaged and deployed PCs, Macs, iPads, iPhones, Android smartphones and other devices to company employees and team members. • Regularly performed setup and troubleshooting of company routers, switches, and VOIP telephony systems as part of the company’s MDF/IDF.• Accurately documented troubleshooting steps taken during interactions with team members as related to issue isolation and followed up with team members to ensure recommended solutions provided lasting results.

Worked as a technical support representative at Apple Retail; Daily duties included troubleshooting and repair of Macintosh based software and hardware on client machines as well as on site store server maintenance. Responsible for finding solutions to customer issues with Apple software and hardware including mobile devices such as the iPhone and iPad.• Provided customer facing support and troubleshooting for various issues, including diagnosis and solutions for both hardware and software related issues on macOS and iOS devices.• Regularly scored highest in store on training/certification requirements.• Routinely exceeded repair time goals while maintaining brand standards.• Served as a mentor for many new technicians during training events; was seen as a “go-to” for knowledge and expertise in various matters.• Effectively put customers’ needs first and successfully established solid customer and employee relationships.

• Provided technical support and troubleshooting with customer devices running iOS.• First team member hired into this new and upcoming role.• Selected for this position due to established technical knowledge and willingness to learn on the fly.• Helped establish and setup methodologies and systems for use in correctly identifying and troubleshooting devices issues with iOS devices.

• Provided customer facing reservations and support for Genius Bar appointments

• First Assistant manager of theatre operations. • Responsibilities included hiring, staffing, payroll and inventory management as well as booking of showtimes, projector maintenance and print build up and tear-down.

• Worked directly with the theatre manager to maintain day to day operations.• Responsibilities included: hiring, scheduling, showtime bookings, inventory management, stock ordering, weekly deposits, and payroll.• Proven technical knowledge through maintenance of theatre projectors, film build-up and tear-down, and theatre sound systems.