Adam Squires Email & Phone Number

Rancho Santa Margarita, California, United States

• Currently working as part of the IT Helpdesk/Service desk team for the medical device company Applied Medical. Regular job duties include providing technical support for team members, deploying equipment, and network.
• Provided issue resolution and handled escalations through the company ticketing system and over phone, supporting team members in person and remotely.
• Regularly created and maintained company-wide user and email accounts using Active Directory and Exchange Management Console as part of the onboarding process for new employees and team members
• Regularly imaged and deployed PCs, Macs, iPads, iPhones, Android smartphones and other devices to company employees and team members.
• Regularly performed setup and troubleshooting of company routers, switches, and VOIP telephony systems as part of the company’s MDF/IDF.
• Accurately documented troubleshooting steps taken during interactions with team members as related to issue isolation and followed up with team members to ensure recommended solutions provided lasting results.

Irvine, CA

• Worked as a technical support representative at Apple Retail; Daily duties included troubleshooting and repair of Macintosh based software and hardware on client machines as well as on site store server maintenance..
• Provided customer facing support and troubleshooting for various issues, including diagnosis and solutions for both hardware and software related issues on macOS and iOS devices.
• Regularly scored highest in store on training/certification requirements.
• Routinely exceeded repair time goals while maintaining brand standards.
• Served as a mentor for many new technicians during training events; was seen as a “go-to” for knowledge and expertise in various matters.
• Effectively put customers’ needs first and successfully established solid customer and employee relationships.

Irvine, CA

• Provided technical support and troubleshooting with customer devices running iOS.
• First team member hired into this new and upcoming role.
• Selected for this position due to established technical knowledge and willingness to learn on the fly.
• Helped establish and setup methodologies and systems for use in correctly identifying and troubleshooting devices issues with iOS devices.

Irvine, CA

• Provided customer facing reservations and support for Genius Bar appointments

Laguna Beach, CA

• First Assistant manager of theatre operations.
• Responsibilities included hiring, staffing, payroll and inventory management as well as booking of showtimes, projector maintenance and print build up and tear-down.

Laguna Niguel, CA

• Worked directly with the theatre manager to maintain day to day operations.
• Responsibilities included: hiring, scheduling, showtime bookings, inventory management, stock ordering, weekly deposits, and payroll.
• Proven technical knowledge through maintenance of theatre projectors, film build-up and tear-down, and theatre sound systems.

Associate Of Science - As, Computer Science

Continuing the study of Computer Science with a goal of a BA/BS.

Computer Science, Physics

Studying computer science with an inclination towards programming and program design and deployment.

Diploma