Alex Surdea Email & Phone Number

Prague, Cz

Prague, Cz

Prague, Czechia

Prague, Czechia

I am responsible for implementing and managing employee benefits programs in Poland, Romania, and Slovakia, including health and wellness, retirement, disability, life insurance, and other related programs. I collaborate with cross-functional teams to ensure that benefits programs are aligned with business goals and meet the needs of employees in each country.I regularly conduct data analysis to measure program effectiveness in these countries and identify areas for improvement, resulting in increased employee satisfaction with benefits offerings and cost savings. I also ensure compliance with all local laws and regulations in Poland, Romania, and Slovakia.My strong analytical and problem-solving skills, excellent communication and interpersonal skills, and understanding of local regulatory compliance requirements enable me to effectively implement and manage benefits programs in these countries.

Prague, The Capital, Czech Republic

As a manager, I oversee a team of 18 Benefits SMEs and one team manager in the areas of Benefits Operations across 13 European countries (CEE, DACH, SEU).I develop and implement career development plans for the team and foster a positive working environment.My responsibilities include analyzing operational processes using various continuous improvement techniques such as the 5 Whys, Root Cause Analysis, Voice of the Customer, and Process Gap Analysis.I work closely with key stakeholders such as Benefits Consultants, Benefits Specialists, HRBPs, and Operational Excellence Managers, and I have a reputation for establishing and maintaining strong business relationships with them.I provide decision support to the leadership team by creating comprehensive and relevant reports utilizing HR metrics such as SLA, Voice of the Customer, and Defects Analysis.I play an active role in launching various benefit programs such as Commuter Benefit, Pension plans, Health Insurance, and Meal Vouchers and benefit platforms such as MyBenefits for Spain, Germany, and France.I handle incoming and outgoing escalations efficiently and effectively.Additionally, I am involved in the recruitment process and have conducted until now over 100 interviews.

Prague, The Capital, Czech Republic

- Pay Services (Payroll and Benefits) SME & Coordinator - coordinating the processes within the team, dividing the tasks, supervising the processes, being in contact with the involved parties- LOA (Leave of Absence) SME- Continuous Improvement: constantly improving and simplifying the payroll and Employee Lifecycle activities together with various stakeholders (Local HR, Payroll Team)- Delivered Excel trainings to the new team-members- Debugged, repaired and tested VBA macros and queries- Involved in different transition projects (intakes) from and to various streamlines- Created a clear monthly calendar in order to deliver all payroll inputs to different stakeholders on time- Created and audited the Finance Report for the Romanian Amazon population, encompassing a large amount of data from various sources (joiners, leavers, LOA, bonuses, salaries)- Key contributor in launching the Virtual Customer Service business line in Romania from a Pay Services and CTK (attendance) perspective (processes, macros, raising and solving potential risks and issues) and acting as a point of contact for any changes in the process

Prague, The Capital, Czech Republic

- Focused on Payroll Activities (Time & Attendance, Finance Report, Benefits)- Work on and support key employee life cycle processes such as new starters (Contract generation, on-boarding new hires, preparing the new hires for the first day and the required documentation), data management, absence management, transfers and leavers.- Input, update and maintain all HR related data in a timely manner.- Carry out audits and checks on data changes to ensure accurate and timely payment of the employee population. Maintain, manage and regularly audit all electronic personnel files.- Participation in the continuous improvement of HR processes.- Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.- Data entry in a variety of systems including Excel files, KNET, People Soft

Cluj Napoca, Romania

- Being part of the Optimall Division and managing a portfolio of 60 accounts, 7 of them being in the Top10 division's biggest clients- Managing the B2B relationship from pre-sales to post-sales, including contract negotiation- Learning complex products such as SFA (Sales Force Automation) and WMS (Warehouse Management System) and being able to achieve the targets from my 3rd month of activity- Constantly over-achieving the monthly targets, with sales of up to 29.000 Euro/month- Liaising between my customers and cross-functional internal teams (development, support) and driving the the timely and successful delivery of our solutions according to the customer needs.- Preparing regular reports of progress and forecasts using key account metrics and presenting them to the management- Assuming the role of WMS Product Manager by driving the development of the solution, while constantly researching the market- Being involved in the training and shadowing sessions for the new hires- Acting as a main point of contact in the absence of the Executive Director- Building the team's annual plan in accordance with the management directives

Cluj Napoca, Romania

- Ensuring a proper administration by supervising and activating in all areas of the business. Always trying to find ways to reduce costs, while improving the quality of the services provided to our customers. - Being involved in all marketing campaigns and a key decision driver in adopting different advertising styles, based on trends analysis. - Driving the reconstruction project of the entire place, by liaising with different suppliers and ensuring a smooth execution of the project. - Negotiating advantageous contracts for the company with the company's vendors, the biggest one being an exclusivity contract, earning a total amount of 25.000 Euro. - Leading a team of 6-7 employees, striving for their carrier development and creating a pleasant work environment.

Cluj County, Romania

- Researching various markets and identifying possible clients;- Preparing regular activity reports and presenting them tothe management;- Focusing on growing and developing existing clients,together with generating new business;

Master'S Degree, Bussines Development Management

Bachelor, Banks - Finances

Facultatea de Stiinte Economice si Gestiunea Afacerilor