Forward-thinking project manager accustomed to ever-increasing levels of responsibility, challenge, and demanding deadlines with diversified experience in software/database life-cycle, website development, e-commerce, online banking applications, automated phone systems, marketing communications and branding. Expertise in serving as the liaison between business/marketing, legal, development and testing from project concept through implementation to defect resolution.SPECIALTIES:• High-impact communicator and collaborator with cross-functional coordination, team building and conflict resolution.• Ability to influence decisions through partnering with product management, software engineering, customer support and sales.• Proactively anticipate and alleviate roadblocks through innovative solutions and team collaboration.• Successful project execution in client onboarding, technology upgrades, website development and corporate reorganization within ambitious environments.• Translation of corporate strategies into team business objectives and personal development actions.• Proven process and system improvements with accurate delivery of solutions through project, stakeholder and relationship management in changing market environments.• Creative experience in developing branding, product marketing materials, creative copy and newsletters.• Skilled at assessing cascading impacts from changes in processes, systems, procedures and organizations.• Experienced in developing and publishing process maps, project documentation, swim lanes and step-by-step procedures.PROFESSIONAL SKILLS:Project Management: Visio Diagrams and SharePoint Sites; MS Project, Excel, PowerPoint; Plans, Timelines and Budgets; Relationship ManagementMethodologies: Agile, Waterfall, Six Sigma, PMBOKTelephony: Design Call Flow, Manage Call Routing, Message Library, IVR, ICM, ACD, SpeechMarketing: e-Commerce, Website Design, Collateral Design, Branding