Alicia Duliah
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Alicia Duliah Email & Phone Number

Sr. Manager, Knowledge Content at Accolade, Inc.
Location: Owego, New York, United States 9 work roles
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✓ Verified Jul 2026 2 data sources Profile completeness 71%

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Current company
Accolade, Inc.
Role
Sr. Manager, Knowledge Content
Location
Owego, New York, United States
Company size
1795 employees

Who is Alicia Duliah? Overview

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Quick answer

Alicia Duliah is listed as Sr. Manager, Knowledge Content at Accolade, Inc., a with 1795 employees, based in Owego, New York, United States. AeroLeads shows a matched LinkedIn profile for Alicia Duliah.

Alicia Duliah previously worked as Manager, Knowledge Content Implementation at Accolade, Inc. and Operations Supervisor (Steward) at Accolade, Inc..

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Email format at Accolade, Inc.

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Accolade, Inc.

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Profile bio

About Alicia Duliah

I am a results driven professional with 12 years of extensive leadership experience in multiple roles and business sectors. I pride myself on having excellent business acumen with a strong track record of driving performance improvements. I like to do this through innovative, creative, and big picture thinking. I have successively managed multiple cross-functioning teams committed to achieving outstanding customer support standards, trusted relationships, and effectively aligning industry expertise with their clients business needs. I consistently work towards finding new ways to expand my ability in influencing positive change through genuine leadership with an emphasis on employee growth and customer experiences. I have dedicated my career to providing and overseeing high caliber customer support teams and trusted consultative partnerships. I enjoy being challenged and finding ways to successfully overcome obstacles.

Current workplace

Alicia Duliah's current company

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Accolade, Inc.
Accolade, Inc.
Sr. Manager, Knowledge Content
Owego, NY, US
Website
accolade.com
Employees
1795
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Company profile
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9 roles

Alicia Duliah work experience

A career timeline built from the work history available for this profile.

Operations Supervisor (Steward)

Accolade, Inc.

Plymouth Meeting, Pennsylvania

Dec 2019 - Nov 2021

Preferred Client Services Supervisor

Iron Mountain

Collegeville, Pa

Managing and supporting the members of our team whom utilize their product and platform expertise to build and manage key relationships, discover and negotiate complex business opportunities and optimize revenue growth. The Preferred Client Services team plays a vital role in helping us more closely align our industry expertise and resources with our clients’ business needs.

Jan 2016 - Dec 2019

Customer Care Coordinator

Iron Mountain

Royersford, Pennsylvania

Oversaw a team of front line Customer Service individuals by ensuring metric production results (APH, AHT, etc.) while also coaching agents towards quality, FCR, and customer experience.

Sep 2014 - Jan 2016

Account Relationship Manager

Iron Mountain

Collegeville, Pennsylvania

Consultative partnership with 5 complex Healthcare enterprises. Acted as a liaison for all program issues and bridged gaps within processes to ensure customer satisfaction. Ran point on all projects and new business implementations.

Oct 2012 - Aug 2014

Issue Resolution

Iron Mountain

Royersford, Pa.

Participated in a phone/email queue were I solved customer issues pertaining to multiple areas of the business along with general customer dissatisfaction within quality guidelines and company metrics. Provided support and insight to internal teams. Piloted a LIVEChat system which enabled our customers to utilize an online chat room environment for assistance with their concerns. Was also a point of approval for price quotes generated by my peers prior to them being relayed to customers.

Oct 2011 - Oct 2012

Customer Response

Iron Mountain

Collegeville, Pa

Executed called to customers providing pertinent information regarding order challenges and rescheduling. Participated in a pilot team to help streamline a warehouse process that would improve the integrity of customer's boxes. Headed a file project to return unmarked files from storage sites back to the correct customer. Partnered with Order Entry line for backfill purposes when there was business need.

Feb 2010 - Oct 2011

Help Desk Specialist (English And Spanish)

Knb Wireless

Norristown, Pa

Fielded helpdesk calls involving troubleshooting of malfunctioning merchandise, returns, and general concerns. Utilized open bandwidth to key data entry pins needed for the system database.

Dec 2008 - May 2009
Team & coworkers

Colleagues at Accolade, Inc.

Other employees you can reach at accolade.com. View company contacts for 1795 employees →

LJ Lauren Johnson Lauren Johnson Colleague at Accolade, Inc.Lansdale, Pennsylvania, United States View → PM Pedro Martinez Pedro Martinez Colleague at Accolade, Inc.Greater Phoenix Area, United States View → CL Catherine Loftus Schorn Catherine Loftus Schorn Colleague at Accolade, Inc.Warminster, Pennsylvania, United States View → EB Emily Buzzard Emily Buzzard Colleague at Accolade, Inc.Greater Anchorage Area, United States View → RF Regina Floria Regina Floria Colleague at Accolade, Inc.Phoenixville, Pennsylvania, United States View → IE Isabel Echevarria Isabel Echevarria Colleague at Accolade, Inc.Mountlake Terrace, Washington, United States View → YS Yaicha Schuler Yaicha Schuler Colleague at Accolade, Inc.Greater Philadelphia, United States View → NB Nadine Boyd Nadine Boyd Colleague at Accolade, Inc.Greater Philadelphia, United States View → KE Kelly Estes Kelly Estes Colleague at Accolade, Inc.Phoenixville, Pennsylvania, United States View → AJ Alyssa Juarez Vera Alyssa Juarez Vera Colleague at Accolade, Inc.El Paso, Texas, United States View →
FAQ

Frequently asked questions about Alicia Duliah

Quick answers generated from the profile data available on this page.

What company does Alicia Duliah work for?

Alicia Duliah works for Accolade, Inc..

What is Alicia Duliah's role at Accolade, Inc.?

Alicia Duliah is listed as Sr. Manager, Knowledge Content at Accolade, Inc..

Where is Alicia Duliah based?

Alicia Duliah is based in Owego, New York, United States while working with Accolade, Inc..

What companies has Alicia Duliah worked for?

Alicia Duliah has worked for Accolade, Inc., Iron Mountain, and Knb Wireless.

Who are Alicia Duliah's colleagues at Accolade, Inc.?

Alicia Duliah's colleagues at Accolade, Inc. include Lauren Johnson, Pedro Martinez, Catherine Loftus Schorn, Emily Buzzard, and Regina Floria.

How can I contact Alicia Duliah?

You can use AeroLeads to view verified contact signals for Alicia Duliah at Accolade, Inc., including work email, phone, and LinkedIn data when available.

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