Anh Duong Email & Phone Number

Pennsylvania, United States

• Created KPI (key performance indicator) reports via Power BI to support the Customer Solutions department
• Manage and oversee projects through CPE (conception, planning, execution) cycle using ClickUp
• Troubleshoot when errors arise within the reports
• Assist in planning, coordinating and training incoming data specialists

Pennsylvania, United States

• Assist in implementing ClickUp - a new project management system for the team
• Design and build report of 3 new systems for quality assurance and overtime for the department
• Provide ongoing support and troubleshooting for department when internal system was down
• Develop and update internal knowledge website
• Develop and maintain internal reports includes but not limited to quality assurance, call, chat, and email volume

• Promptly responded to customers’ inquiries about the availability of products, status of orders, delivery experiences, etc. via telephone, chat, and email.
• Addressed customer’s service inquiries in a timely and accurate fashion
• Acquired knowledge in the foodservice industry to investigate problems and provide strategic solutions to all customers
• Supported for other customer service representatives when needed by answering questions via chat and email

Lancaster, Pennsylvania Area

• Analyze marketing data to gain insights on consumer statistics via Google Analytics and Google AdWords for the 2nd largest foodservice supplier in North America
• Assist in the management of social media channels, including content development and monitoring
• Project management that supports sales such as interactive flyers and in-store merchandising orders
• Design and manage ongoing training course, intercompany materials via WordPress for over 200 employees

Reading, Pennsylvania Area

• Maintained campus social media and handled content creation for channels with over 3000 followers
• Worked with university admissions to plan and advertise recruitment events, each event ranging from 50-300 participants

Reading, Pennsylvania Area

• Provided excellent customer service and built business relationship with 50+ customers
• Documented 100+ online orders and organize 200+ products throughout the store
• Designed and managed a personal marketing project for express pick-up which helps to increase sale rate for store
• Acquired knowledge in the foodservice industry to investigate problems and provide strategic solutions

Reading, Pennsylvania Area

• Organized and presented information to over 150 prospective students at college fairs and various admissions events
• Utilize CampusNexus (database) to maintain application status information for 50+ students
• Assisted in planning the Lion Ambassador Training weekend and School Counselor Luncheon for 60+ participants
• Organized and implemented phone-a-thon to contact 150+ students to share information about the campus regarding academics, financial aid, and clubs/organizations

Reading, Pennsylvania Area

• Mentored 25 first-year students during their first semester in college
• Assisted and directed students to campus resources
• Addressed and counseled students with mental or physical issues

Reading, Pennsylvania Area

• Instructed 60 students under the direction and guidance of professors
• Coordinated after class review sessions to prepare the students for upcoming exams
• Observed student’s performance and documented both positive and negative points

Reading, Pennsylvania Area

• Organized and supervised after school activities for 15 middle school students
• Assisted with design of lesson plans focused on age and level-appropriate material
• Maintained a safe and positive learning environment