Led the team in the design, development, testing, and successful deployment of the ServiceNow platform and its integration with other systems.• Effectively managed the team, identifying and resolving any issues to ensure the smooth execution of the project.• Implemented best practices in project management, resulting in a high-quality delivery that met all requirements.• Provided training and support to end-users to facilitate a seamless transition to the new system.• Oversaw post-implementation support and maintenance to ensure ongoing system reliability.• Offered expert technical knowledge on technical implementation, end-to-end system landscape, and application integration.• Successfully communicated complex technical topics to senior leadership.• Monitored project milestones and schedules across multiple delivery orders to ensure timely completion.Key achievementso Spearheaded the successful assembly of a high-performing team and delivered Phase 1 project, encompassing ITSM, ITOM, CM, CSM, and SecOps.o Executed the initial requirement gathering for Phase 2, setting the foundation for a smooth and efficient project delivery.o Expertly managed IT operations with 100+ dashboards and 700+ reports developed and adapted, and over 120,000 cases created in 11 months.o Boosted team velocity by 25% within 6 months through strategic implementation of a tailored Agile methodology.

Managed Operations and Maintenance (O&M) services support to 27 applications, forming the Legacy Grants management domain.• Acted as the primary liaison between technical and business stakeholders on complex, high-visibility IT projects, ensuring the delivery of services that meet or exceed contractual SLAs and objectives.• Provided the business with new creative ways to integrate existing application with modernized systems to address the challenges that arose while transitioning to a new Grants management system.• Led cross-functional teams of up to 30 engineers in defining, designing, and delivering a range of services, including Service Desk, Networking, Applications/Databases, Security, Asset and Change Management, Quality Control and Risk Management to a very demanding client, staying within budget and avoiding overtime work.• Established positive relationships with stakeholders, vendors, and third-party partners to drive technology and business goals.Key achievementso Successfully led the revamp and migration of multiple legacy applications to a modernized AWS environment, providing hands-on support throughout the process. This resulted in improved efficiency, security, and scalability of the systems.o Managed support for the COVID-19 response, providing assistance to over 12,000 impacted grantees.o Steered the "Desktop of the Future" initiative to build Virtual Desktop Infrastructure, enabling program staff to work remotely and facilitating business continuity.

As Technical Lead, oversaw the successful delivery of innovative technology solutions to meet diverse business needs of the Department of Commerce (DOC). Managed multiple, cross-functional teams and directed their work to deliver on project objectives within budget and schedule.• Collaborated closely with IT and Business teams to define clear system capabilities and requirements, ensuring alignment with project goals.• Spearheaded the evaluation and selection of the best Identity Management solution to meet the complex business needs of the Department of Commerce, resulting in improved security and operational efficiency.Key achievementso Successfully delivered and managed the "go-live" and post-implementation activities for the DOC Enterprise Services (ES) Enabling Technology (ET), a ServiceNow-based self-service enterprise portal that provided mission-enabling, shared-service HRSM, and ITSM with an ITIL focus.o As the technical lead, oversaw the development of the C-SHARPS R&A application for the Census Decennial 2020. The system, built on the Cornerstone Cloud platform, handled more than four million applicants, and managed the hiring and training of over 600,000 applicants selected.o With a tight deadline, successfully led the effort to negotiate and elicit requirements for the DPACS Field Badging project, a custom Cloud-based Java web application that was responsible for managing and printing 500,000 ID Badges.

IRS PRIME ProgramServed as a technical manager and 'hands-on' architect, leading cross-functional teams in the design and development of complex applications for the IRS modernization program. Developed and implemented innovative solutions that optimized system performance and improved the user experience, resulting in greater efficiency and cost savings. Led technical efforts that drove the program to a more strategically advantageous position.Key achievementso Directed the technical efforts of the infrastructure team across several critical areas of the 'Modernized eFile' project, overseeing cloud computing, networking, databases, and disaster recovery solution, including Java, AWS, Oracle RAC, ASM, and IBM WSX implementations. Provided hands-on technical leadership to a team of over 20 engineers and SMEs, ensuring all project goals were met on time and within budget."o Successfully delivered two major releases of the CADE project, a crucial component of the IRS Business Systems Modernization initiative, on time and within budget (over $40 million). Managed a team of up to 80 engineers, providing daily direction and guidance to ensure project success.

As a software architect, I was responsible for providing technical expertise in the development, enhancement, and production support of Carey's enterprise system (CES).I worked closely with development teams to test and implement the system, and provided technical assistance to business stakeholders and end-users to ensure that they were able to use the system effectively. My contributions as a software architect helped to ensure that the CES was reliable and efficient, and helped to position the organization for long-term success.

Collaborated with a team of senior business and technical architects to deliver consulting services to various government agencies. Contributed to the creation of a range of architectural and design artifacts, including customized commercial off-the-shelf (COTS) implementations for e-Services (IRS), Patient Financial Services System (VHA), and Air Exit (DHS) projects.