Adura Ladepo Email & Phone Number

United Kingdom

Lagos, Nigeria

- Lead structured success meetings with customers to review their Success Plan and ensure they understand the next steps and are excited to make progress to achieve their next phase of value growth.- Provide demonstrations and walkthroughs of product capabilities to help drive engagement and feature adoption.- Ensure a solid understanding of the customer's technical environment, business goals, and best practices to recommend ideal solutions for success.- Provide expert coaching to customers on individual elements of the plan and respond to inbound, 'how-to' inquiries that fall between technical support issues and consulting services.- Utilize strong project management skills to implement Success Plans, and ensure that both the customer and internal teams are working towards mutually agreed objectives.- Onboard new customers and configure instances based on Pre-kick off requirements.- Implement Change requests on customer instances and mapping files.- Automate customer user sync and specific use cases using the provided automation platform (tray.io).- Take ownership of customer requests and support incidents and use all available resources and knowledge to resolve them.

Lagos, Nigeria

Nigeria

Software Developer at Precise Financial systems:• Worked as a backend developer using Asp.net C#• Design database schema using Microsoft SQL• Implemented security and data protection using AspNet JWT• Troubleshooted and solved complex problems• Write unit tests using Microsoft unit testing frameworks• Integrated web API on the frontend using reactJS and JQuery• Maintained the software documentation• Developed API documentation using Postman

Master'S Degree, Software Engineering, Distinction

Master'S Degree, Computer Science

Bachelor Of Technology - Btech, Computer Scinece And Engineering