Andrew Durden Email and Phone Number
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Hi there! I'm a seasoned technical product manager with 7 years of experience, dedicated to creating innovative, user-friendly products that drive business success. With a solid foundation in UX/UI design, I approach product development with a unique perspective, ensuring that every product is intuitive and enjoyable for users.In my current role, I lead the development and deployment of cutting-edge large language models (LLMs), leveraging technologies like ChatGPT, Claude, and Open Source models. My work involves developing novel machine learning models that serve as a backbone for consumer web products and are utilized by external teams, enhancing their capabilities and user experiences.I have a proven track record in launching advanced data science and machine learning products. My expertise includes crafting engaging and effective prompts, building and managing feature stores, and performing sophisticated data transformation and analysis. Proficient in Python, I effectively bridge the gap between engineering and product teams, ensuring our solutions are both user-centric and technically robust.As a former Product Owner, I have steered the development of various high-impact products, including eCommerce booking and payment solutions, advanced search products, and Adobe Experience Manager CMS enhancements. My leadership has been instrumental in delivering products that cater to both end users and internal business units, driving significant business growth.I'm committed to technical excellence, data-driven decision-making, and strategic planning, positioning myself as a key player in the product development landscape. Always eager to explore new opportunities and push the boundaries of what's possible in technology, I invite you to connect with me if you share my passion for creating exceptional products and driving innovation. Let's see what we can achieve together!
Brainstation
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Instructor, Product ManagementBrainstation Jan 2024 - PresentNew York, Ny, Us -
Senior Technical Product Manager, Search And Machine Learning ProductsRoyal Caribbean Group Aug 2023 - PresentMiami, Florida, Us -
Technical Product Manager, Customer Intent And Machine Learning ProductsRoyal Caribbean Group Oct 2021 - Aug 2023Miami, Florida, Us· Developed the vision and strategy for the Personalization product category, which includes end-user-facing products on the consumer website, products for internal business units, and Machine Learning solutions driving a 13% improvement to B2C web conversion rate.· Led a team of product owners in the development and launch of new products and features, ensuring alignment with the company's overall goals and user needs.· Coached and mentored product owners to help them grow in their roles and develop their skills, resulting in increased team productivity and a more robust product portfolio.· Conducted market research and competitor analysis to stay up-to-date on industry trends and identify new opportunities for growth.· Presented product updates and strategies to executive leadership and other key stakeholders, effectively communicating the vision and progress.
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Technical Product OwnerRoyal Caribbean Group Jul 2018 - Nov 2021Miami, Florida, Us· Oversaw a variety of products, such as eCommerce booking and payment products, search products for the user-facing consumer website while standing up an enterprise GraphQL service layer, and enhancements to the Adobe Experience Manager CMS implementing custom components and standardized marketing promotional content management system.· Conducted market research and data analysis to inform product decisions and prioritize features· Worked closely with cross-functional teams, including engineering, design, and internal business units to ensure that products were delivered on time and exceeded user expectations· Managed the product roadmap and backlog, ensuring that priorities were aligned with the company's overall goals and user needs· Collaborated with external partners and vendors to identify and implement new technologies and features· Developed and delivered product updates to executive leadership and other key stakeholders
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Production Support Product OwnerRoyal Caribbean Group Jan 2017 - Jul 2018Miami, Florida, Us• Led a team of developers in troubleshooting and triaging production incidents, resulting in a 30% decrease in mean time to resolution• Created runbooks for working through issues and collaborated with engineering teams to identify and resolve root causes of issues• Communicated production incidents to executive teams in a timely and effective manner, ensuring that all stakeholders were kept up-to-date on critical issues• Conducted incident post-mortems to identify opportunities for process improvements and prevent future incidents from occurring• Worked closely with the product team to ensure that all production changes were thoroughly tested and monitored before deployment• Collaborated with cross-functional teams, including engineering, design, and customer support, to ensure that issues were resolved in a timely and effective manner• Developed and delivered product updates to executive leadership and other key stakeholders
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Manager Of Creative Resources | Ux/Ui DesignerZapporoo Apr 2014 - Sep 2016• Designed user interfaces and experiences for 43 consumer mobile applications• Conducted user research and data analysis to inform design decisions and improve user experiences• Worked closely with cross-functional teams, including engineering, product management, and marketing, to ensure that products were delivered on time and exceeded user expectations• Managed a team of 10 designers, providing mentorship, coaching, and professional development opportunities to grow their skills and careers• Conducted regular design reviews and provided feedback to ensure the quality and consistency of design work• Developed and delivered design updates to customers, leadership and other key stakeholders
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Assistant Manager - Best Buy Mobile SasBest Buy Feb 2013 - Apr 2014Richfield, Minnesota, Us• Directly led a team of 15+ employees while overseeing all operational aspects of running a Best Buy Mobile stand-alone store, including P&L management, back office tasks, cash handling, labor management, and scheduling• Analyzed store performance indicators against team selling behaviors and goals, developing action plans to address objectives and achieve desired business results. As a result, achieved a 10% increase in sales within the first six months of tenure.• Sourced, hired, and trained staff, with a focus on developing individual talents and strengths to enhance team performance.• Planned and facilitated effective team meetings and training/development workshops to ensure consistent communication and knowledge-sharing among employees.• Conducted weekly 1-on-1 consultations with employees, providing coaching, recognition, and feedback in a way that created an open and approachable culture in the store.• Conducted sales and service role-plays to assist each location's staff in providing complete solutions to each customer, resulting in a 15% increase in customer satisfaction ratings. -
Mobile Sales LeadBest Buy Feb 2009 - Feb 2013Richfield, Minnesota, Us· Engaged customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers felt supported and left delighted.· Inspired customers by showing them what’s possible with technology, demonstrating deep knowledge of product features and benefits to help customers make informed purchasing decisions.· Used innovative training tools to stay current, confident, and complete, driving profitable growth and achieving individual and department goals.· Provided peer feedback and coaching to Sales Consultants to improve results and increase customer delight, resulting in a 20% increase in sales per employee.
Andrew Durden Skills
Andrew Durden Education Details
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Florida International UniversityGeneral
Frequently Asked Questions about Andrew Durden
What company does Andrew Durden work for?
Andrew Durden works for Brainstation
What is Andrew Durden's role at the current company?
Andrew Durden's current role is Senior Data Science Product Manager @ Royal Caribbean | Personalization | Machine Learning | 0 to 1 Products.
What is Andrew Durden's email address?
Andrew Durden's email address is du****@****ean.com
What is Andrew Durden's direct phone number?
Andrew Durden's direct phone number is +130588*****
What schools did Andrew Durden attend?
Andrew Durden attended Florida International University.
What skills is Andrew Durden known for?
Andrew Durden has skills like Customer Service, Sales, Microsoft Office, Photoshop, Adobe Creative Suite, Retail, Training, Time Management, Adobe Photoshop, Illustrator, Inventory Management, Visual Merchandising.
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