- Assisting with a high volume of applications for course transfers from students.- Using AMIS software to determine if students meets eligibility criteria to successfully transfer courses.- Maintain and entering information into regulatory databases such as Tracker.

- Assisted clients with personal information or provided account information to account holders.- Conducted Proof of Identity checks to ensure maximum security when handling sensitive and confidential customer information.- Achieved 100% of KPIs by actioning feedback given by team leaders to improve performance.

- Worked with venue management and our operational partners to ensure clients, partners and patrons who attend events at ANZ Stadium have an exceptional experience.- Liaised with Team Leaders to ensure positive outcomes for complex enquiries and situations.