Adva Weinstein Email & Phone Number

Tel Aviv, Israel

• As a Customer Success Manager, I have comprehensive responsibility for ensuring exceptional customer care throughout the entire post-sale journey. Key responsibilities include:
• Managing the end-to-end customer experience, from database setup and configuration to onboarding, conducting weekly calls, and QBRs.
• Providing customers with credible guidance on platform features, functionalities, and updates through tailored demos, engaging webinars, and insightful training sessions, leveraging expert-level knowledge of the.
• Utilizing advanced data analytics techniques to analyze customer data, identifying trends, patterns, and actionable insights to enhance the overall customer experience.
• Acting as a dedicated customer advocate, collaborating closely with cross-functional teams including Product, R&D, Marketing, and Sales to ensure customer needs are met effectively.
• Proactively safeguarding existing revenue streams, identifying upsell and renewal opportunities, while mitigating churn risks through strategic planning and implementation of retention strategies.

Tel Aviv Area, Israel

• Manage end-to-end project lifecycle, including database setup, configuration, maintenance, and analysis.
• Provide support to the customer in resolving data-related issues and ensure that the solutions are implemented.
• Collaborate with project stakeholders internally and externally, R&D, support, QA, and subject matter experts in order to implement the desired solution.

Tel Aviv Area, Israel

• Served as the trusted point of contact for all Buzzilla’s brand monitoring customers, providing customers with support from onboarding to account adjustments according to their specific needs, presenting the product.
• Led a team of Analysts according to schedule and allocated them between multiple projects.

Tel Aviv Area, Israel

• Conducted qualitative research by analyzing web data and social media discussions.
• Create complex queries to filter relevant results according to customer demands.

• Collected and processed data for multiple marketing research projects, presented the findings, and provided recommendations and conclusions
• Daily work with some of the biggest advertising agencies.