Adva Weinstein Email & Phone Number

Tel Aviv, Israel

As a Customer Success Manager, I have comprehensive responsibility for ensuring exceptional customer care throughout the entire post-sale journey. Key responsibilities include:• Managing the end-to-end customer experience, from database setup and configuration to onboarding, conducting weekly calls, and QBRs.• Providing customers with credible guidance on platform features, functionalities, and updates through tailored demos, engaging webinars, and insightful training sessions, leveraging expert-level knowledge of the platform.• Utilizing advanced data analytics techniques to analyze customer data, identifying trends, patterns, and actionable insights to enhance the overall customer experience.• Acting as a dedicated customer advocate, collaborating closely with cross-functional teams including Product, R&D, Marketing, and Sales to ensure customer needs are met effectively.• Proactively safeguarding existing revenue streams, identifying upsell and renewal opportunities, while mitigating churn risks through strategic planning and implementation of retention strategies.

Tel Aviv Area, Israel

• Manage end-to-end project lifecycle, including database setup, configuration, maintenance, and analysis.• Provide support to the customer in resolving data-related issues and ensure that the solutions are implemented. • Collaborate with project stakeholders internally and externally, R&D, support, QA, and subject matter experts in order to implement the desired solution.

Tel Aviv Area, Israel

• Served as the trusted point of contact for all Buzzilla’s brand monitoring customers, providing customers with support from onboarding to account adjustments according to their specific needs, presenting the product and best practices, and providing ongoing support to ensure the customer's success.• Led a team of Analysts according to schedule and allocated them between multiple projects.

Tel Aviv Area, Israel

• Conducted qualitative research by analyzing web data and social media discussions.• Create complex queries to filter relevant results according to customer demands.

• Collected and processed data for multiple marketing research projects, presented the findings, and provided recommendations and conclusions• Daily work with some of the biggest advertising agencies.