Advika Parthvi Email & Phone Number

Bengaluru, Karnataka, India

Product Manager (Growth) at Savaari Car Rentals (MakeMyTrip Group)

Bengaluru, Karnataka, India

Led a team of 6 frontend and backend developers on different tech stack to enhance internal products and processes.Led the discovery, build, and launch of an E-KYC framework in partnership with Hyperverge for validating customer documents which automated the process and reduced the time by ~95%.Revamped the Network Hierarchy View(NHV) and GIS application which includes cross-functional team scrums, UI/UX designs, active development, wire-framing (low fidelity), stakeholder management, release cycles, and end-to-end documentation.Iterated and expanded bot features using NHV APIs which reduced customer troubleshooting time by ~11%.Initiated Device level ticketing and automated alerting to Device owners and communication to customers which reduced the customer tickets by 18% post NHV 2.0 release.Responsible for Regular Operations, Product Roadmap, User and Stakeholder Management, Developments and Change Management for 6 internal and customer facing applications.Launched CXM analytics tool which indicates the CSAT(Customer satisfaction rates) city wise from different sources which is used to drive better Customer Experiences across businesses.Enabling 10+ Server Level and Application Level Alerts for 10 Applications using N8N tool which reduced the Issue identification time by ~15%.Introduced a verification step in the Deployment flow which increased the accuracy of location of tagged devices by 20%.Worked on driving Operations for the Enterprise Service Bus which included actions on CRM, Customer App and Internal Apps.Automated the daily scripts which saves ~50 man-hours per month.Responsible for managing accounts and integrations for Maps and SMS Services for allapplications, Invoice verification, and cost-saving initiatives including Google Maps, MapMyIndia, SMS Striker, and Times Internet.

1. Data Analysis2. Data Driven Decision Making3. Risk Analysis

Trainee at Computerisation & Automation, Bokari Steel Limited, SAIL

Bachelor Of Technology - Btech, Computer Science (With Specialization In Information Security), 8.34

Activities and Societies: 1. Core Member of Society for Industrial and Applied Mathematics 2. Music Club 3. Volunteer at Helphen India1..

Education record