• First Response Team for customer inquiries and difficulties (Email & Livechat)• Assist and contribute to daily service level targets• Mentoring new hires• Assisting monitoring & managing of daily operation Customer Service Operations• Performing daily briefing

Customer Service Executive under TDCX servicing ByBit User (Client)• First Response Team for customer inquiries and difficulties (Email & Livechat)• Assist and contribute to daily service level targets

Commercial & Landed Property Specialist focusing on Seri Kembangan Area, covering but not limited to, Taman Perindustrian Bukit Serdang, Taman Serdang Raya, Serdang Perdana, Taman Sg Besi Indah, Equine Park.Feel free to contact me for Listing or Enquiries, and I would be glad to be at your service.

Job Responsibilities- Perform Day 2 checks on submitted service requests.- Generate Daily & Monthly reports on completed checks for management's review- Maintain/Achieve targeted error rates.- Provide coaching or coaching materials upon detection of defects or errors.

- First Response Team for customer inquiries and difficulties.- Assist and contribute to daily service level targets.

Job Responsibilities- Plan & Propose product related plans.- Execute approved product plans with coordination with Operations Department.- Maintain/Achieve monthly targets.- Search, Evaluate & propose new Mobile & Client game titles.- New Titles Pre-launch to Post-launch Work

Job Responsibilities- Plan & Propose product related plans.- Execute approved product plans with coordination with Operations Department.- Maintain/Achieve monthly targets.- Search, Evaluate & propose new Mobile & Client game titles.

Job Responsibilities- Plan & Propose product related plans.- Execute approved product plans with coordination with Operations Department.- Refine and propose plans to reduce turnover time for tasks between Product Management Department & Operations Department.- Maintain/Achieve monthly targets.

1)Game Management • Case investigations Game Inquiries/Technical/Hack/Account Breach/Scam/Glitch • Product Game Bug/Patch Testing • Research & Testing on Product's Hack Program Tools • In-game/Outdoor event execution• Player queries through Customer Support System2) Forum Management • Forum Moderation • Community Building • Case investigations Game Inquiries/Technical/Hack/Account Breach/Scam/Glitch 3) Competitor Analysis • CCU Updates & Competitor updates • Game Testing & Evaluation Report 4) Team Management • Provide support to Product Supervisor and team