La-Marcus Smith-Kelley Email & Phone Number

Dublin 2, Ie

For the past 5 years, La-Marcus has worked with Unicorn Start-Ups and Fortune 100 companies to launch new products, enhance services, and build digitals platforms with speed and agility. His work has helped employees improve their ways of working and helped millions of customers adopt innovative offerings. He continues to specialize in deliverying large-scale programs from ideation to launch, while helping companies maximize customer experience and leverage innovative technologies in the process.

Dublin 2, Ie

► Product Delivery Manager – Process Optimization | SAFe® | Mobile Product Development | Wireless Networking ◄Overseeing the delivery of 3 mobile product initiatives while coordinating across 4+ organizational departments and collaborating with Sr. Director to SVP leadership in driving the implementation of a multi-year, cost savings wholesale wireless services program. Partnering with clients’ PMO to guide ideation and interface design of an enterprise-wide Confluence collaboration platform for improved alignment between product teams as well as increased usability of key interface features.

Dublin 2, Ie

► Product Owner — SAFe® - Agile//Scrum | Product Innovation Strategy | Product Development | Digital Platform & Services ◄Drove the vision for the product and served as functional needs expert while working with the Scrum Master and other project management to ensure stakeholder satisfaction and return on investment in an Agile environment.► Product Strategist — CX Market Research | Content Strategy | Product Design | Low/No-Code Platform ◄Partnered with design, product, engineering, and marketing teams to define the product value statement and align on a shared vision for the customer journey in order to guide product design from ideation to prototyping to user testing. Led user research, competitive analysis, and content strategy while helping design a no/low-code enterprise platform.► Product Owner — SAFe® - Agile | Product Management | Technology Enablement | Digital Transformation ◄Worked with stakeholders to design the long-term vision for a B2B vaccine management solution that will leverage technology enablement to automate manual processes and meet forecasted demand. Designed and facilitated design thinking and co-creation with executive leadership to identify opportunity areas for operational efficiency and process automation. Served as the functional needs expert and translated business pain points into high-level requirements, risk, and dependencies assessment and prioritized epics, features, and user stories agile development plan.► Product Content Designer — UX Writing | Customer Strategy | Digital Support Platform ◄Worked with cross-functional partners to drive consensus across teams and advocate for solutions that balance the needs of the customer and business goals. This included offering a content strategy perspective throughout the product development process, and influence strategic decisions across and within products to improve the overall experience and ensure consistency across platforms.

Dublin 2, Ie

► Project Manager — UXD | SAFe® - Agile//Scrum | SaaS | Digital Platform & Services ◄Worked cross-functional leading Business Intelligence and Salesforce Development teams for an American multinational technology conglomerate client to address critical sales pipeline data gaps. Also, used human-centered design strategies to deliver a UX-based project focused on a Go-To-Market platform designed to facilitate a Low-Touch/No-Touch lead management lifecycle.► Business Analysis | Process Improvement | SAFe® - Agile | Digital Support Platform ◄Conducted a detailed current-state assessment of an American multinational enterprise information technology client to map out an integrated digital solution towards improving the customer experience for key product capabilities and requirements to help develop a customer strategy and functional design for a new Knowledge Management platform.► Business Development | Growth Strategy | Digital Transformation ◄Contributed to the business case development for an end-to-end procurement process for a Fortune 100 multinational technology conglomerate looking to design a cost-effective operating model and digital transformation strategy to support the company's growth agenda.---Accenture Interactive combines the strength of three focus areas to help our clients reimagine the front office to better serve customers and employees and provide sustainable growth through new experiences. It includes Building Experience, rewiring organizations with connected platforms and intelligence to enable customer-centric business process and culture; Communicate Experience, creating experiences centered on a unique brand purpose; and Run Experience, optimizing marketing, sales and service across complex global ecosystems.

Invigoro provides unmatched business transformation and digital technology solutions to black-led, black-owned small businesses💢 looking to launch at speed, scale their impact, and future-proof their enterprise. We are the innovative leaders in Black Business Transformation, helping business owners, entrepreneurs, and industry leaders reshape their business model to respond to customers’ new, unmet and frequently changing needs. Invigoro partners with clients committed to...(1) Identifying their toughest growth barriers🧱(2) Co-creating the next phase of transformational growth📈(3) Leveraging technology to scale their operations efficiently👨🏾‍💻With capabilities across multiple industries, Invigoro delivers transformative outcomes to the marketplace with transparency and integrity.

Developed the marketing plan for the 2016 “Youth LeadersCamp” (Sacramento, CA & Oakland, CA).Conducted market entry research for a boutique consulting firm and prepared a sales strategy for long-term profit maximization according to the latest industry and consumer trends.

San Francisco, Ca, Us

Promoted the company brand by enrolling over 100 new store credit card holders as well as educating customers on company products and promotions while providing quality customer service.

Charlotte, North Carolina, Us

Enhanced department efficiency and performance ratings by streamlining interdepartmental communication, increasing new membership enrollment and revitalizing client management standards.Doubled new member enrollment and increased donation funds by $50,000 in three months.

Bachelor’S Degree, Psychology

High School