Adwen Devillier Email & Phone Number

United States

Bellevue, WA

- Supervised a team of account managers- Took escalated calls and explained both, benefits and claims to our customers- Assisted with new projects including assisting with training modules and chat

Lynnwood, WA

- Investigated and entered commodities averaging 2,000 a day- Assisted with new projects including data entry and database changes- Reviewed contracts for missing information

Orem, UT

- Answered calls, emails, and chats with compliance questions- Assisted team as an insurance material expert- Created training material for future classes

Westlake, TX

- Took calls with 401K questions- Trained coworkers in de-escalation strategies- Familiar with aspects of financial investments

The Colony, TX

- Answered bilingual calls from patients, providers, and clients- Managed eligibility and enrollment for more than 20 accounts- Managed data entry which included over 500 applications a day

Plano, TX

- Entered employee information into the database- Took 250 average calls from employees updating their work status

- Worked as a virtual personal assistant service- Researched any request given ranging from travel to sports scores- Took advanced vocal parameter classes that teach how to avoid escalation

Denton, TX

- Took bilingual escalated calls- Supervised more than 20 agents- Reviewed calls for quality control