Adrian Willis Email & Phone Number

San Antonio, Texas, United States

- Monitor and support of Corporate and Operational: Computer systems (hardware, software, CPU , file systems) Network infrastructure, including firewalls.- Monitor and restart of file systems backups.- Monitor and support of problem resolution for batch processing.- Monitoring and support of processes for SAP applications: SAP-CIS, SAP-FIS, SAP-SAP-CIS, SAP-FIS,SAP-HR, SAP-WMS, and SAP-AMI.- Monitoring Telecom infrastructure.- Answer Third party vendor calls and escalate to support teams.- Answer EIT support line (2020) after hours, weekends, and holidays.- Data Center environment monitoring at Main Office.- Document and escalation of issues to Support Teams.- Coordinate with Production Control & Support Teams for critical alerts.- Support and coordinate scheduled outages.- Compile and distribute daily Morning Report.- Compile and distribute Weekly Report.- Maintain updated NOC Procedures.- Maintain updated call duty rosters for Support Teams.- Maintain 24x7x365 coverage.

San Antonio, Texas, United States

-Scheduling and dispatching drivers, work crews, vehicles and equipment to appropriatelocations according to predetermined schedules, customer requests or immediate needs.-In charge of communications within company assigned territories.-Keeping and organizing work requests, customer requests, completed work requests,charges for work performed, expenses for services performed, inventory records and otherinformation.-Use of company applications to contact employees or emergency personnel.-Preparation of daily work such as schedules.-Preparing work orders for crew or receiving work orders from work crews.

Houston, Texas, United States

-PC Maintenance and Upgrading.-Assisting with virus removal by scanning computers with malware and opening the systemthrough safe mode.-Perform cabling procedures to ensure all cables are neatly tied and bundled for safety.-Trained end users on computer and application usage.-Troubleshooting Wi-Fi issues.-Assist with support for Microsoft related technologies: Windows 10, Microsoft Office, etc.

Communications

Education record

Activities and Societies: Student council, dance team, IB art classes, architecture.