Drew Osborne Email & Phone Number

Mississauga, On, Ca

• Directed a 16-person bilingual HR and Labour Relations team, supporting over 25,000 unionized and non-unionized employees across Canada.• Authored and implemented 8 company-wide HR policies, while reviewing and updating 21 policies and employee handbooks annually to maintain compliance across 10 provinces and to standardize and refresh HR branding.• Achieved 100% retention of the HR Service Centre team for 5 consecutive years, cultivating a strong talent pipeline for succession planning.• Effectively managed an $800K annual budget, staying under budget for 6 of 7 years.• Led the HR response to COVID-19, ensuring compliance with evolving health guidelines and minimizing operational disruptions across the organization.

Mississauga, On, Ca

• Handpicked by the CHRO to establish a centralized HR Service Centre, streamlining operations and enabling HR Business Partners to focus on strategic initiatives.• Designed the department structure, developed a centralized knowledgebase (SharePoint), and integrated a ticketing system to enhance analytics and centralize HR data.• Transformed transactional HR processes, achieving improved strategic alignment and a more consistent employee experience across the organization.

Mississauga, On, Ca

• Partnered with operators and union leaders to support 650 employees across six high-revenue remote camp clients, ensuring compliance with collective agreements.• Managed investigations, grievances, and confidential documentation, resolving 95% of grievances pre-arbitration, mitigating financial risks of $25–100K through strong relationship-building and effective dispute resolution.• Implemented Lean Six Sigma strategies to streamline HR operations, enabling the transition of on-site HR teams off-site and saving $200K annually.

Mississauga, On, Ca

• Led a team of 4 HR Coordinators supporting 2,000 employees across remote sites, overseeing recruitment, onboarding, and daily HR operations.• Collaborated with union officials, contract clients, and internal offices to maintain strong relationships and seamless HR operations.• Digitized employee files, reducing overhead costs by $60K annually while significantly improving efficiency.• Received national recognition for Health and Safety excellence during the Fort McMurray wildfire crisis, safely evacuating 300 employees and maintaining operational integrity.

Vancouver, Bc, Ca

• Represented the organization with knowledgeable film recommendations and managed box office/concession sales, including financial reporting and inventory management.• Supervised and trained staff and volunteers, creating onboarding materials and facilitating effective training programs.• Led the implementation and maintenance of the AudienceView ticketing system, establishing new ticketing policies for improved customer experience and accounting consistency.

Vancouver, Bc, Ca

Vancouver, Bc, Ca

• Managed confidential employee records and HRIS data (JD Edwards), ensuring accuracy for hires, transfers, and updates.• Prepared employment verification letters, HR reports, and training documents to streamline workflows.• Supported HR management through detailed reporting and process improvements.

Mississauga, On, Ca

• Processed payroll and adjustments for 950+ unionized and salaried employees across multiple remote sites, ensuring accuracy and compliance.• Conducted new hire onboarding, including background checks, training, travel logistics, and welcome orientations.• Acted as the primary HR contact for employees, delivering exceptional support and resolving HR-related inquiries.

San Jose, Ca, Us

• Co-Managed and trained a team of 15+ customer service representatives, achieving high performance and engagement through regular coaching and feedback.• Delivered leadership and employee training to outsourcing partners in Panama and the Philippines, improving global team alignment and enabling cost savings.

San Jose, Ca, Us

Human Resources Management, Diploma Of Technology

Bachelor Of Arts, English And Film Studies