Builds upon and moves forward the community of collaboration within Higher Education. Librarian/Archivist of shared body of knowledge. Passionate "dot" connector.

Providing support to CUCCIO's Special Interest Groups; Leading robust migration to a virtual modern workplace.

Manages University application project portfolio including prioritization with stakeholder input and alignment with institutional prioritiesTranslates client and institutional requirements into accurate reporting requirements and guides the development of reports to meet those requirementsEnsures appropriate resource allocation to prioritized projects provides supervision and guidance to area staff for project executionCollaborates with business units to conduct departmental business process reviews, system enhancement implementations and upgrades. Liaises with external service providers to provide technical support to user departments to test system enhancements, patches and changes to system parameters and set upCreates and maintains a decentralized model of application support through the training, coordination and support of department liaisons (“super users”) and ongoing chairing of user group meetings.Maintains currency in ERP developments and innovations; identifies potential enhancements for user departmentsFacilitates centralized documentation of existing ERP procedures documentation and acts as a resource to users to develop and document new and revised proceduresParticipates on internal committees and represents Emily Carr University on external committees including the provincial ERP shared services groupLeads change management with data integrity issues related to the information in the ERP System.Develops and champions clear data definitions

Responsible for the planning, production, presentation and coordination of institutional research through the development and analysis of data for academic and administrative strategic decision making and planning. Coordinates and supports the Ellucian Colleague database system management and development Acts as a resource to ensure full utilization of Colleague tools and effective integration of the database applications throughout the University in a cost effective way. Works collaboratively with Information Technology, administrative and academic departments as well as liaises with multiple external service providers to adopt and operationalize best practices via process improvement and software solutions.

Implemented best practices as outlined by PMI in Project and Product Management role for software releases. Guided project team to completion of internal and external projects and communicated effectively with stakeholders. Performed lessons learned on projects for improvements to future projects. Improved current processes and efficiencies of Development/QA teams.Led cross functional team consisting of marketing, development, QA, support, sales and senior management across different products. Focused on business objectives and tracked progress to ensure milestones were completed on time.Mitigated risk factors through careful analysis and communication. Anticipated and managed change effectively in rapidly changing priorities.Facilitated change management and implemented new/revised processes for effective workflow in project planning, execution and monitor/control phases.Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project scope and timelines, creating detailed project road maps, plans, schedules, and work breakdown structures.Led and ensured quality assurance and control standards were met. Managed all phases of the software development lifecycle for commercialized and customized products. Filled role of leader and manager in absence of Development Manager. Delivered over 15 software releases and updates across two existing products, as well as two new commercial products.Provided insight and feedback at ground level on new features and product design. Evaluated valid use cases and requests for product integrationDefined product scope and requirements for existing products as pertaining to project phases of integration, planning, execution, monitor and control and closingServed as key point of contact with third party vendors and OEM partners. Deepened relationships and worked quickly to identify, troubleshoot and resolve bugs/defects in software.

Technical based role repairing the relationship between the product and the owners. Provide support and initiative to entire store staff by taking on various roles and challenges. Inspired and empowered the technical support team to be at their best by cultivating interactions with other teams in the store, which resulted in building deeper relationships and delivery of unparalleled customer service.

Managed Projects

Web Development

Facilitated training and converted clinics to electronic medical record system as part of the eCLINICIAN project. Coordinated and attended meetings with various levels of stakeholders to ensure integrity of training materials and content.Worked within multiple cross functional teams and assisted with transition and change management processes as health clinics and hospital units migrated to electronic medical record system.Managed relationship with front line healthcare professionals and IT support department throughout transition period.

Responsibilities included: coordination of booking, setup, testing, and support of classroom based training and rentals in multiple operating systems and configurations. Acquired and assigned resources such as instructors, books, and software while maintaining profitable business processes. Tested and implemented new software solutions to improve overall operational workflow