● Analyzing sales data and customer behavior and preferences to identify growth opportunities.● Creating budgets and forecasts for inventory, sales, and expenses.● Utilizing data to optimize inventory levels and reduce waste.● Collaborating with cross-functional teams to resolve issues and implement process improvements.● Communicating with suppliers and customers to resolve issues and improve customer satisfaction.● Identifying and resolving problems related to inventory, sales, and customer satisfaction.● Responsible for inventory control and stock count.

● Coordinated logistics for client orders, including shipping, tracking, and delivery management to ensure timely fulfillment.● Served as the primary point of contact for clients regarding billing inquiries, logistics issues, discrepancies, and payment issues.● Managed and oversaw billing processes, ensuring accuracy and timeliness in invoicing and collections.● Collaborated with internal teams (sales, operations, finance) to resolve client issues and enhance service delivery.● Maintained up-to-date records of client accounts, transactions, and communications in the CRM system.● Developed and implemented procedures to streamline billing and logistics operations for improved efficiency.● Provided training and support to clients on billing systems and logistics processes as needed.● Analyzed client feedback and service metrics to identify areas for improvement and enhance client satisfaction.● Prepared and presented reports on billing performance, logistics metrics, and client feedback to management.

● Processed vendor payments, monitored invoices, and maintained accurate accounts payable records.● Assisted with invoicing clients and tracking accounts receivable to ensure timely collections.● Collaborated with attorneys to track billable hours and allocate expenses.● Maintained organized and accurate financial records, including ledgers, expense reports, and supporting documentation.● Assisted with the preparation of financial statements, including income statements and balance sheets.● Reconciled bank statements and general ledger accounts to ensure accurate financial reporting.● Assisted attorneys and staff with financial data for cases, settlements, and client meetings.● Worked closely with the accounting team, legal assistants, and attorneys to streamline financial processes.

● Coordinating the ISO 9001, GxP and ISO 14001 audit programs in the Country● Purchase orders and invoices review● Coordinating investigation of quality and operational issues with customers, suppliers and internally● Assessing, reporting, communicating operational and quality activities of Country branch; compiling and evaluating KPIs● Leading customer's audits; evaluating audit findings and implement appropriate corrective actions● Supplier quality management● Stock management, reporting and planning● Quality and technical agreements review and negotiation with customers and suppliers● Maintaining warehouse equipment, its mapping and calibration

● Inquiry and calculation of freight charges, price quotes and follow-up with clients● Order management: registration and coordination of outbound & inbound shipments; follow-up and resolution of issues● Shipping and customs documentation handling, customer and cargo tracking, vendor booking● Serve as the primary client contact and advocate for day to day and escalated issues and requests

● Accurately entered financial data into accounting systems, including invoices, receipts, and expenses.● Produced a variety of reports including income statements and balance sheets.● Managed accounts payable and accounts receivable.● Organized and maintained digital and physical financial records, ensuring all documentation was up-to-date.● Supported the accounting team in month-end and year-end closing processes by preparing necessary reports and documentation.● Used bookkeeping databases, spreadsheets, and software.