Level 1 IDF/MDF SpecialistCross-region remote support for APACOverseas FDOB set ups.

Possess a thorough knowledge of supporting on site and remote employees to have their IT challenges solved, questions answered. Responsibilities include inventory and asset management, laptop and desktop imaging, deployment and recovery, conference room preventative maintenance, ensuring audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees, assisting on boarding and off boarding of hardware/software for new/departing staff, using ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs), as well as contributing to large scale global projects as needed.