Adnan Sheikh Email & Phone Number

United Kingdom

United Kingdom

As a System Thinking Consultant at Quo-Change, I work closely with organisations to transform their service experience using a Systems Thinking methodology. This approach aims to foster significant improvement in financial performance while creating lasting change and enhancing organisational culture. Currently, I am engaged in driving performance improvements for Network Rail.

United Kingdom

In my previous role as Change & Improvement Specialist, I provided exceptional support in various functions, including operational development, continuous improvements, productivity, and cost management. I enhanced service quality by identifying opportunities for changes. Furthermore, I developed and executed creative problem analysis and resolution strategies to eliminate operational issues. I facilitated insight and innovation efforts as well as enhance client and staff performance/efficiency by streamlining operations. I delivered the best solutions for multi-channel initiatives based on facts, insights, and data.The values I have driven in this role include the following:- Spearheaded multiple projects within the mobile division, achieving Lean Six Sigma Yellow classification with Catalyst Consulting.- Promoted a culture of continuous improvements by conducting engaging workshops.- Ensured process optimisation and maximised operating model effectiveness via the deployment of Lean Six Sigma methods.

United Kingdom

As a Design Assurance Manager, I manage competing priorities and viewpoints to eliminate gaps associated with design authority and robustness, whilst uncovering and resolving potential issues. I deliver strategic support in the provision of outstanding customer journeys through joined-up and data-driven strategies. Moreover, I lead all assurance activities related to programme plan and assurance gaps identification. Furthermore, I create and implement effective strategies to overcome complex problems within stringent deadlines. I develop and execute robust plans in collaboration with design squads for delivery of assurance requirements, whilst reporting to stakeholders. I co-ordinate with SMEs for the collection of requirements and concerns.My achievements in this role have been:• Reduction of gaps/issues by 51% on Jira as well as improved workstream efficiency, resulting in high-quality reporting.• Managed and maintained UX/UI activities on behalf of GCO across design assurance.• Trained and mentored new starters coming onto the programme whilst also implementing a robust process for identifying gaps and dependencies across the broader team.

United Kingdom

Selected for a new position created to provide comprehensive support across operational development, continuous improvements, productivity, and cost management while identifying opportunities for changes to enhance service quality. Applied creative problem analysis and resolution strategies to eliminate operational issues and contributed to insight and innovation efforts while optimising client and staff performance/efficiency by simplifying operations.My achievements within this role have been:• Led numerous projects within the Mobile Division. Non-Reconciled Returns. Omega Review and Stock Availability. • Achieved Lean Six Sigma Yellow classification with Catalyst Consulting.• Drove process improvements and enhanced operating model by implementing Lean Six Sigma methods.• Consulted on multi-channel initiatives to provide robust solutions based on insight, facts and data.• Promoted and embedded a culture of continuous improvements and delivered engaging workshops.• Facilitated development and implementation of best-in-class change strategies.

United Kingdom

During this tenure, I led store operations to improve process efficiency and ensure the consistent achievement of corporate objectives. I managed roadmaps changes to processes as well as coordinated with key stakeholders for the successful delivery of projects/initiatives. I assessed performance to address gaps and pain points. Moreover, I supported cross-functional collaborations, whilst establishing productive relationships across all business areas. I devised and implemented effective policies for optimum team performance.A small selection of the achievements from this role include:- Ensured delivery of better, simpler, and more cost-effective services by identifying the best opportunities.- Enhanced customer journey and surpassed expectations by optimising process efficiency.- Acknowledged by the board for excellence by guiding and mentoring the team for assessment of entire store procedures and executing change strategies during COVID-19.

Bristol, United Kingdom

From 2014 to 2017, I ensured the delivery of world-class client experiences by administering end-to-end store operations. I delivered remarkable support to store leaders in business improvement efforts, comprising productivity, customer journey optimisation, and profitability. I led and mentored a multifaceted retail team of 23 staff members for successful achievement of targeted objectives.My notable accomplishments from this role were:- Improved team performance by coordinating localised training sessions.- Attained YoY reduction in stock losses by 35K through the introduction of regional action plans for regular counts to monitor sim card transactions and losses.Additional Experience:Store Leader, Bath, Telefonica UK Limited, O2, Bath (2006-2014)Progressed through various roles, including Adviser, Assistant Store Leader and Store Leader with a focus on achieving company, regional and store objectives.- Enabled team members to exceed objectives and maintain customer satisfaction, maximising sales and profitability.- Enhanced client experience and internal efficiency by developing and implementing best improvement practices.- Identified and resolved arising store issues and customer concerns by leveraging strong analytical skills.- Minimised staff attrition through the provision of effective training, development, and succession planning.