Alex Earsley Email & Phone Number

-Maintaining networks, systems, and equipment for both business and residential clients, ensuring optimal performance and reliability.-Providing outstanding customer service, assisting clients in finding the best deals on appropriate hardware, software, and web services tailored to their needs.-Ensuring seamless integration of technology solutions, enhancing client satisfaction and fostering long-term relationships.

-Provided remote technical support via phone to students, staff, and instructors, addressing a wide range of technical issues including coursework software, Office 365 products, ticketing systems, Student Information Systems (SIS), Salesforce, various Virtual Desktop Infrastructures (VDIs), Azure Active Directory, browser errors, network issues, hardware, and learning platforms.-Troubleshot and resolved end-user problems by following standard procedures and best practices to ensure minimal downtime.-Accurately tracked incidents and calls using ServiceNow, ensuring timely and precise documentation for efficient resolution and future reference.-Delivered expert-level customer service, building rapport with end-users and guiding them through the investigative process to resolve technical obstacles effectively.-Initiated independent investigations into ongoing issues, collaborating with the tech department to equip fellow technicians with the knowledge and confidence to tackle widespread challenges.

-Maintained network infrastructure and print servers, ensuring optimal performance and reliability across the district.-Utilized Azure Active Directory (AD) to organize and secure the district's digital environment, managing group permissions to ensure users had appropriate access levels.-Installed and maintained IP phones, and actively monitored the help desk ticket system for urgent tickets to ensure prompt resolution, enhancing the students' learning experience.-Conducted mass deployment of student and staff devices, troubleshooting any issues that arose during and after deployment to ensure seamless integration.-Provided one-on-one technical assistance to students, dedicating time to resolve individual tech issues and improve user experience.-Effectively prioritized responsibilities, assessing tasks in real-time to focus on the most critical needs and optimize workflow.

-Ensured students exhibited proper behavior and inclusivity, fostering a positive and supportive team environment.-Taught high-level strategies, team synergy, practice drills, and the most effective learning methods to enhance player performance.-Coordinated practice and game attendance, ensuring students arrived on time and collaborating with opposing team coaches to provide a smooth experience for all players.-Maintained an open-minded approach, ready to accept challenges to discussed strategies and willing to listen to students' thoughts on alternative approaches, compromising when necessary.-Led a 3v3 Rocket League team composed of two new players and one average-level player to become the ASAA State Champions in 2022.

-Developed complex Power Automate flows using Microsoft Applications daily, enabling seamless integration between Power Apps, SharePoint, Excel, Teams, Outlook, Office Scripts, and other platforms.-Assisted with technical obstacles, including network connectivity issues, hardware installation and troubleshooting, and training staff to utilize software more efficiently.-Managed administrative tasks, such as handling incoming and outgoing mail, directing phone calls, maintaining files, and coordinating schedules to ensure smooth clinic operations.

-Assist guests in their search for the perfect flooring option.-Work with vendors to purchase/return special order products.-Continue to follow up with guests looking for installation or potential sales.-Schedule measures and installation with guests.-Technical support as needed for hardware, software, and network troubleshooting.

-Maintaining hotel network/hardware for front desk PC workstations & public lobby PC.-Assist guests in checking in, out, and with any issues they may have while staying in the hotel.-Enforcing policy while alone on site through the graveyard shift.-Operating/troubleshooting general office equipment like copy machines, printers, fax machines, etc.-Preparing continental breakfast and showing general hospitality to guests.