Leads the rollout and implementation of training strategies for SAP go-lives across 400 users within the business, including C-Suite.Steers persona and end user-based process design through detailed workshops, ensuring stakeholders are kept at the heart of system design.Identifies ‘Super Users’ and ‘Change Agents’ to support process and system implementation, business readiness, and drive internal buy-in.Enhances template structure and UX within contract and supplier management, amending approval flows in line with company policy and governance.Communicates necessary changes and requirements across the systems, through interpersonal comms, intranet updates, training guides and videos.

Actioned access requests for users in line with SOX control guidelines and obtained relevant approvals from decision-makers.Processed leavers in line with company policy and SOX control guidelines, checking and removing access where necessary.Produced process documentation to improve efficiencies and effectively reduce training time for new starters.

Developed and delivered training strategies to users on the creation of multiple SAP reports for purchase orders, cost assignment details and timesheets.Analysed and resolved Cross Application Timesheet (CATS) issues for employees, advising departmental changes where required.Communicated with key internal and external stakeholders, securing buy-in for the adoption of process and procedure improvements and driving business readiness.Liaised with cross-departmental teams to co-ordinate the successful resolution of SAP workflow incidents for shopping carts and FI documents. Assisted users in obtaining SAP access by advising which roles are required for the applicable access, submitting requests where necessary

Steered the Vodafone Ireland contractor onboarding team through training session delivery and the creation of process guides and training materials.Developed and managed contractor SAP records, including ensuring continual account access for all relevant users.Negotiated with key stakeholders on behalf of managers for tenure extensions and pay rises, processing approved requests.Led the training and coaching of contractors to use timesheet applications in SAP and Fieldglass, minimising risk of late payments and delayed operations.Created starter and extensions records through the use of the Vendor Management System, Fieldglass.

Assisted Client Service Managers in compiling necessary information and approvals to on-board new contractors in a timely mannerConducted weekly inductions for all new starters to support contractors with business readiness and joining clientWorked across UK, Group and Ireland, dealing with general queries and supporting users with business readinessSupported all additional activities to onboard new joiners (e.g., management of user accounts, resolution management)

Assisted recruiters through the use of Taleo to review applications and record candidates’ progressImproved recruiters’ experience and use of the search engine, Avatar, by categorising candidate CVs and ensuring contacts are maintainedLiaised with managers and candidates regarding starting details and any general queries

Assisted Client Service Managers in compiling necessary information and approvals to on-board new contractors in a timely mannerConducted weekly inductions for all new starters to support contractors with business readiness and joining clientWorked across UK, Group and Ireland, dealing with general queries and supporting users with business readiness