Ainsley Blische Email & Phone Number

Serve as a liaison between clients, users, and systems software vendors.Maintain consistent communication and collaboration with teams related to daily management of projects/tasks, as well as work autonomously to fulfill productivity goals, client needs, and deadlines. Manage ticketing service requests and provide clients with full systems support, independently answering queries from users, advising on best practices, configuring and implementing system administrative changes, diagnosing and resolving technical problems as quickly as possible, and escalating whenever necessary.Possess a strong understanding of system capacities, industry standards, and strong relationship-building skills with project stakeholders.Communicate with new employees, clients, and users to provide comprehensive, personalized training on system software via video call, email, and thorough written documentation.Display exceptional professionalism, courtesy, and patience when working with colleagues and service requesters.Creating internal documentation to disseminate issues, errors, and solutions for repeated troubleshooting requests, updating whenever required.Register and onboard users and provide appropriate usage documentation, perform password resets.

Cary, North Carolina, United States

Raleigh, North Carolina

Served as the main point of contact for typeset department clients, responding to inquiries, triaging requests, delegating and prioritizing projects efficiently across the team, and returning the projects upon completion.Processed projects and reports through creation, cooperative review, comprehensive quality control checks, print production proofing, and final delivery, keeping constant communication and collaboration with team to ensure timely completion.Prepared and formatted source documents in Adobe InDesign per client style specifications, and created print and web PDF formats of shareholder reports to mail to shareholders and post publicly on fund websites.Converted source documents using GoFiler (SEC filing software) to create an HTML or XML format following required industry standards to file with the SEC through the EDGAR (Electronic Data Gathering, Analysis, and Retrieval) system.Mastered Adobe Suite, Microsoft Office, and GoFiler programs to produce and edit shareholder reports, EDGAR filings, financial documents, web files, and print files.

Technology Services

Assisted students, faculty, and staff requesting technology help desk support via in-person and phone communication, provided meticulous assessment, troubleshooting, diagnosis, and resolved general technology problems, performed user account registration and password resets.Instructed on and advocated safe network and account security practices.Executed various hardware and software setups, installations, upgrades, and maintenance across campus.Created graphics to advertise MCTECH promotional events, foster social media presence, as well as establish and maintain overall brand consistency.Managed various MCTECH social media accounts to further promotional department objectives and events on campus, tracked interaction and response.

Bachelor Of Arts (B.A.), Graphic Design Major, Marketing Minor, Sophomore

Activities and Societies: Meredith College Student Technology And Training (STAT) Team

Education record

Activities and Societies: Wind Ensemble Concert Band, Golden Hawks Regiment Marching Band