Amy E. Braswell Email & Phone Number

Raleigh, North Carolina, United States

Manage the credentialing of CAQH, a secure online provider data-collection central database that authorizes healthcare organizations to access the dental provider(s) information. Organize Office Lunch & Learns with partnered dental companies such as Waterpik, Sonicare, etc., to develop and implement marketing strategies, as well as network and maintain relationships with partners. Responsible for managing patient billing records and accounts, including but not limited to account balances, payment history and upcoming payments; to prepare billing statements promptly and collect payments efficiently, and develop payment plan solutions for patients in financial hardship. Manage, verify, prepare and batch all ADA service codes for each patient's Date of Service visits, into dental claims with required attachments via mail and/or electronic claim submission, required by both participating and non-participating dental insurance providers. Provide financial treatment options for patients, submit major treatment plans for pre-authorization of benefits, while ensuring that records are stored and sent out securely and handled in compliance with HIPAA privacy and security regulations. Implemented the office transition from a fully 'paper-system' operated office, to becoming a cloud-based practice, working with Adela Technologies in cloud strategy, security and compliance during migration.

Knightdale, North Carolina, United States

Responsible for administering day-to-day operations of the dental office, including but not limited to: maintenance of patient records, answering calls, release of records, as well as scheduling of all hygiene and restoration appointments; recall/recare of patients. Gather and accurately record insurance to verify, prepare and submit claims via mail and/or electronic claim submission required by dental plans to adjudicate dental claims. Provide financial treatment options for patients, submit major treatment plans for predetermination of benefits, while ensuring that records are stored and sent out securely and handled in compliance with HIPAA privacy and security regulations. Prepare billing statements promptly, set up payment plans, and collect payments via cash, debit/credit, check and/or Care Credit; close out of office by running reports to ensure production of all doctors, dental assistants and hygienists are being filed out correctly, depositing/settling all cash, checks, and credit card transactions for current day; assuring that all numbers match the daily register before sending out to The Resource Center.

Smithfield, North Carolina, United States

Worked under the Vice President of Marketing/Communications and Strategy, assisting in all internal and external communications and marketing activities to support Johnston Health, advocating for the health care system on the local, state and federal levels. Assisted the Johnston Health Foundation in providing quality health care to their communities; contributing to the implementation of Capital Campaigns by providing marketing material to raise appropriate funds towards medical services within Johnston Health. Aided in the development of an employee wellness program within hospital, while also taking initiative towards constructing Johnston Health into becoming a recognized Fit-Friendly Worksite through the American Heart Association’s employee wellness recognition program. Operated corporate website and social media platforms, while creating and publishing content in regards to health education and promotion.