Andres Calvo, Ma, Cgsp Email & Phone Number

Kissimmee, Florida, United States

Responsible for the strategic and long-term planning, execution, and budget of immersive live entertainment experiences designed to drive leisure room nights and incremental revenue by leading a team of 5 full-time associates (mix of managers and hourly support).

Lake Mary, Florida, United States

Serve as primary contact on all aspects of accesso ShoWare account services for a portfolio of key clients. Contribute to helping clients sell more tickets, streamline operations, drive revenue and improve the experience of the end customer. Responsible for owning and developing the relationship with clients and promoting the use of accesso services and.

Kissimmee, FL

Responsible for the planning and execution of immersive seasonal entertainment experiences and offerings designed to drive transient room nights and incremental revenue. Offerings include Easter Eggstravaganza, Pirate & Princess Weekends, SummerFest, Goblins & Giggles, and Christmas/ICE! at Gaylord Palms:* Create timelines, critical paths, and production.

Kissimmee, Florida

Responsible for the managing of the Recreation Department, including a flexible team of up to 30 associates during peak seasons, while meeting and exceeding financial expectations for the department (sales, labor, expenses, P&L); and providing memorable guest experiences through Special Events and Entertainment throughout the resort. Additionally, served.

Kissimmee, Florida

* Manage all day-to-day operational aspects related to Christmas at Gaylord Palms event.- Box Office and Ticketing.- Retail Area and Sales.- ICE! Attraction: Guest Flow and Show Quality.- Entertainment: Character Breakfast and Gingerbread Decorating Corner Meet & Greets.* Assist with the hiring process of nearly 200 seasonal employees.* Create and execute.

Orlando, Florida, United States

Orlando, Florida Area

Responsible for planning, executing, and managing over 10 yearly networking and community events grossing over $500,000 combined while ensuring all budgetary goals are met and exceeded. Produce events with the support of 9 full-time employees, interns, volunteers, and committees comprised of association members with diverse professional and personal.

Orlando, Florida Area

* Provide support and management for special events.* Spearhead modernization of in-house systems (online payment, cloud based systems, etc.)* Provide internal and external customer support through “one-stop information” philosophy.* Train new employees and interns on database and misc. systems.* Manage social media presence and CFHLA.org and.

Orlando, Florida Area

* Manage registration process for events ranging 200 - 1,500 attendees.* Balance registration payments made on-site while managing up to 6 different banks.* Manage and update membership database of 3100+ individual members.* Provide internal and external technical support.* Manage silent and online auctions with estimated values up to $140,000.

Orlando, Florida Area

* Assist with the planning of the 2008 & 2009 CFHLA Hospitality Gala. * Ensure donations for the Silent Auction arrived and were catalogued. * Maintain detailed record of all items to be displayed during the Silent Auction.* Assist Association President with various tasks as needed.

Orlando, Florida Area

* Revise credit report to maintain guest credit by obtaining additional approvals.* Manage guestroom matrix and assign rooms for special requests, VIPs, etc.* Train new front office agents and supervisors.* Re-trained front office staff after Hyatt’s implementation of new Impact standards.* Completed Hyatt Upward Bound Management Class.

Orlando, Florida Area

* Manage implementation of new guest request delivery system by creating SOPs and trainingmaterials and procedures.* Oversee turndown service for 750 rooms as sole PM supervisor two days per week and as needed.* Manage payroll by balancing budgeted employee hours and schedule.

Orlando, Florida Area

* Supervise bell stand and PBX in addition to front desk.* Manage hotel’s weekend banks.* Create weekly schedule for At Your Service (PBX) department.* Worked until Dec. 2004, returned in May 2005 as Part Time Front Desk Agent.

* Assisted with essential tasks during the planning and execution of special events.* Worked until Jan. 2003, returned in Aug. 2003.

Orlando, Florida Area

* Register guests to the hotel.* Provide guest services and information.* Sell ticket media for WDW theme parks.

Orlando, Florida Area

* Issued student identification cards.* Took new and interested students on campus tours.

Master In Arts, Management And Leadership

Bachelor Of Science Degree, Hospitality Management

Activities and Societies: * Student member of the Central Florida Hotel & Lodging Association.

Associate Of Science Degree, Hospitality And Tourism Management

Activities and Societies: * Valencia InnKeepers (Hospitality Club), President * Student member of the Central Florida Hotel & Lodging.