Long-time, senior customer service operations manager. As a company leader in a service industry, I strive to create the best possible outcomes for our clients, and the people we serve on behalf of those clients, knowing this approach will lead to positive outcomes for the business and its employees. My methodology is to establish and manage adherence to best practices, recognize the efforts of others, maintain focus on organizational goals, apply rhetorical analysis principles to engage in purposeful communication, and take an inclusive, systems approach to project management.