Amy Colvin-Sullivan Email & Phone Number

Utilized project management software tools such as Beeline, Salesforce or Clarity PPM to track progress effectively.Collaborated with clients to identify program requirements and objectives.Fostered relationships with key partners and organizations to expand program reach and impact.Monitored compliance with contractual obligations set forth by funding agencies or clients.Developed training materials or guides for ongoing professional development within organization.Developed and implemented strategic plans for program improvements.Provided regular progress reports to stakeholders on status of programs and projects.Trained staff members on new program initiatives, ensuring consistency in implementation.Facilitated meetings with team members, clients, partners, and stakeholders to discuss project updates, challenges, expectations, and solutions.Recruited volunteers or additional team members when needed throughout duration of project.

St Louis, Missouri, United States

Evaluated skills, knowledge and experience of candidate to determine ideal job positions.Adhered to federal, state and local employment laws and company policies.Met staffing objectives using excellent recruitment strategies and detailed evaluations of job candidates.Collaborated with hiring managers to interview ideal candidates.Posted job listings in LinkedIn, Indeed and Monster to acquire more applicants.Screened resumes and conducted initial interviews with potential candidates.Maintained organized database of candidate information in applicant tracking system ATS.Developed job postings and advertisements for various recruitment channels.Conducted background checks and reference checks on selected candidates.Addressed employee relations issues, harassment allegations and work complaints.

Hazelwood, Missouri, United States

Reviewed medical documentation including Therapist evaluations and medical chart notes to ensure technical items required for funding complex power wheelchairs and mobility equipment are present, and assisting medical professionals when additional documentation was required. Document preperation and management using multiple systems, such as Microsoft Office and Adobe. Verify insurance by telephone or internet to ensure information is active and up to date.Submit for prior authorization, when required, with all required documentation including date stamps and digital signatures (via Adobe and Docusign) to appropriate funding source.Review authorizations from payer to determine approved/denied items and work with funding source, branch staff and client to ensure reimbursement for equipment.Review reimbursement from Explanation of Benefits (EOB) for previously approved/denied items to avoid duplicate billing and potential denials.Assisted coworkers in different departments to ensure workload is kept within turnaround time.Communicated within various departments and locations via email, instant messaging, and phone.

Greater St. Louis Area

Assisted in setting up Call Center and creating training materials for outbound telemarketing team for non-profit organization.

St. Louis, Mo

Assist customers with finding products from various departments, upselling from chosen products, cash, credit, check transactions, cleaning, organizing, stocking

Hazelwood, Mo

Provided technical support for AT&T U-verse services – TV, Internet and Digital Phone.Received inbound customer calls and answered service installation issues.Handled billing inquiries and credit card payments.Assisted members in upgrading services based on needs.

Hazelwood, Mo

o Assist guests at multiple hotel locations with connecting to wireless and wired internet.o Troubleshoot issues with computers, gaming systems, and cell phones.o Utilized multiple tools, programs, resources, contacts and more during each call.o Escalated known issues or issues that did not fall into my scope of training to the proper department.

St Louis, Missouri Travel and Expense Software Analyst/Technical SupportAssist guests at multiple hotel locations with connecting to wireless and wired internet.Troubleshoot issues with computers, gaming systems, and cell phones.Utilized multiple tools, programs, resources, contacts and more during each call.Escalated known issues or issues that did not fall into my scope of training to the proper department.

Resolved complex problems using critical thinking skills within the companies call time expectationsUtilized multiple tools, programs, resources, contacts and more during each call.Escalated known issues or issues that did not fall into my scope of training to the proper department.Provided callers with instructions to correct the problem, alternative options if their request was unable to be completed or remotely engaged the caller's computer system to resolve the problem personally without the user's assistance.Resolved issues with software per the users request and assisted users with completing travel submissions to the accounting department.

Responsible for handling personal auto claims for first and third parties.Analyze coverage, complete investigation, determine negligence and obtain damage estimate for payment.Navigate through multiple databases for documentation, payments, coverage, damages, and rental reservations.

Hazelwood, Mo

Customer Service & Problem Representative, II· Provided technical support for high-speed cable and DSL customers.· Received inbound customer calls and answered service installation issues.· Served as Tier I supervisor support for escalation issues ensuring 100% satisfaction of clients.· Assisted agents with customer requests via Live Help interface to provide real-time resolution.· Presented focus groups on problem issues or new policies affecting agents.· Helped Team Leaders with administration tasks as required.· Developed and maintained large excel database for outbound sales project Team Lead· Managed 20-30 technical support employees.· Facilitated focus groups and training sessions.· 1-on-1 coaching sessions with each employee every week.· Audited one to three calls per employee each week and provided feedback on each audit.· Weekly calibration sessions with peer team leads

Sullivan, Missouri

Assisted customers in making reservations for hotel housing via telephone and in-personManaged daily check-in and check-out procedures.Provide financial accounting using variety of financial software packages.

Sullivan, Missouri

Provide assistance to customers in store and dispensing fuel.Handle cash, check, and credit card transactions efficiently and accurately.Stocking and rotating merchandising inventory.Managing presentation or merchandise for displays and promotions.

Sullivan, Missouri

Assisted customers in making reservations via phone and in-person for hotel housing.Managed daily check-in and check-out procedures, including cash, credit, and check transactions.