Amanda Cook Email & Phone Number

London, Gb

Farringdon, England, United Kingdom

United Kingdom

London, England, United Kingdom

United Kingdom

The Board, Executive and Staff are committed to providing quality homes and services for people in Norfolk and throughout East Anglia. They are delighted to work in partnership with a range of organisations.

Norfolk

Saffron Community Foundation supports projects that are aimed at improving the quality of life and well being of groups and individuals in Norfolk, Suffolk, Essex and Cambridgeshire.

Uk And Ireland

Agile Delivery Manager responsible for implementing Salesforce CRM and customer complaints IT implementation.

Responsible for managing all Housing Management System & CRM projects including infrastructure, applications and process changes.Delivered the implementation of a Housing Management System for two new Group Partners with supporting infrastructure.Developed the new Project Management Office including the establishment of a new Project Management methodology, system development guidelines and change management processProgramme manager for the migration of three housing associations to the Group managing all people, process and system streams

Design and delivery of the Norwich Tactical Plan, articulating the demand and capacity of the Norwich buildings portfolio. Interpretation of FTE demand, building capacity and asset management information Working with Directors to meet business demands and secure proposal agreement Informing the Norwich property portfolio strategy, specifically cost saving identification through the release of surplus buildings Identification of property portfolio opportunities and input to UK Forum papers Responsible for delivering the outsourcing of print procurement Provision of a single agreement for the Aviva Group covering the print and design functions to create an end to end process which delivers improved service at less cost

Design and implementation of business processes for start up Training & Development Company Market segmentation and customer research Proposition design & E-commerce proposal Company legal and organisational structure

Research & Mobilisation TeamLed the benefit analysis of infancy projects for recommendation to definition phase. Prince 2 methodologies

Edinburgh

Responsible for the relationship management between RBSG and Gartmore Fund Managers and Mellon Newton Fund Managers Preparation and delivery of Programme status reports to RBSG executive team Programme Management of RBS Collective Investment initiatives, management of risks & issues, co-ordination of project stream plans, and managing programme financials

Ifsc Dublin, County Dublin, Ireland

Responsible for the offshore re-engineering and implementation of Italian operational processes to support the administration of an Internet enabled offshore bond product Creation of strong relationships with NU Italia senior management team Management of conflict and cultural awareness Recruitment, training and supervision of operational team Project risks and issues management Utilised both PRINCE and RAD methodologies

Responsible for the preparation of Executive presentations and management information packs Design and development of MI and market analysis reporting for executive team

Key member of Cable & Wireless Communications project team, responsible for the successful implementation of Cable & Wireless telephony and data infrastructure Management of migration to new telephony platform, from inception to implementation Successfully delivered benefits realisation programme post implementation

Responsible for a team of 25 tele-consultants, servicing customer enquiries within Life & Pensions Call Centre. Interim management of team of 75 tele-consultants and administrators

Mba, Business, Management, Marketing, And Related Support Services

Master; Certificate; Diploma, Business Administration; Management; Management

A-Levels, Including English Literature And Business Studies

11 Gcses, Including English And Mathematics

Education record