Aedan James Email and Phone Number
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Business Manager -I have over 25 years experience in the high tech industry. My focus has been on operations management, project management and customer service. My experience includes project management, call center management, business planning and analysis, budgeting, policy design and implementation, quality assurance, outsourcing, vendor management, financial operations, and strategic planning. I excel at team and departmental management, and believe strongly in coaching and mentoring team members and fostering teamwork.Professional coach - In my many years of management experience I have had the honor of managing, coaching, and mentoring hundreds of people from a wide variety of backgrounds. I have helped many people improve their performance, expand their skillset, and achieve their goals.In my coaching practice I use a collaborative and caring approach. When you know you have an advocate for your success standing next to you, it can inspire and empower you to pursue your vision. Being supported by another is, in my experience, the surest path to success.
Hawksoft
View- Website:
- hawksoftinc.com
- Employees:
- 76
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Director Of Professional ServicesHawksoft Jan 2020 - PresentCanby Oregon
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Director Of Customer Service At Hawksoft, Inc.Hawksoft, Inc. May 2016 - Jan 2020Canby, Oregon
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Owner And CoachVerity Coaching Mar 2014 - PresentI help my clients rediscover their vision of what is possible. I help them crystalize their goals, create a roadmap for change, and get back in the driver's seat. I work with clients to help clarify choices, close gaps between current and desired skills, confidence or knowledge, identify core strengths, take advantage of new and exciting opportunities, and attain faster results.I support and assist clients in achieving their coaching goals through an individualized approach that includes productive and dynamic conversations, introspection, and exercises designed to increase awareness and broaden perspectives.This enables clients to be better able to respond to life's challenges from a place of groundedness, strength, and alignment with their beliefs and values.
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Real Estate BrokerA Real Estate Company Aug 2014 - Apr 2016Real Estate Brokerage Services including complex transactions, residential, multifamily, farm land. My goal is to help you achieve yours.
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Operations ManagerViagogo 2012 - 2014As North American Operations Manager, I re-engineered and streamlined multi-channel sales and fulfillment processes for greater efficiency. I introduced fraud prevention methodologies and processes to significantly reduce fraud related losses. I created the North American VIP service to attract a more affluent clientele. I developed departmental metrics and implemented Balanced Scorecard reporting to improve visibility and maintain focus on key drivers of the business. In addition I have spearheaded several key initiatives. I have provided leadership, inspiration and mentoring to a department of 20+ people, and have been instrumental in improving office culture and morale. -
Director Of Services And Customer SupportCornerstone Revolutions Feb 2010 - May 2012As Director of Services and Customer Support for Cornerstone Revolutions, a Portland-based financial software company, I was responsible for writing, negotiating and approving sales contracts for all new clients and managing the client on-boarding process. I worked closely with development to schedule, test, and coordinate new product releases. I managed professional services for clients including licensing, pricing, billing, resource allocation, project management, and client deliverables. I was responsible for process improvements as well as implementation and maintenance of departmental policies and procedures. -
Co-Founder/ConsultantThe Goodjames Group Apr 2004 - Apr 2010As a founding member of The GoodJames Group (formerly GoodJames Consulting) I was responsible for the project management and due diligence of a portfolio of several LIHTC multifamily properties from predevelopment through closing. I was also instrumental in enabling a startup to achieve immediate full time operations in less than 30 days. I created the business plan: mission statement, marketing plan, and financial statements. I directed all IT infrastructure needs including networking, hardware and software purchase and installation, including development and implementation of www.goodjames.com website.
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Director Of OperationsGbcblue Jun 2008 - Sep 2009As the Director of Operations I re-engineered business processes to streamline new product installations of guest use systems, creating faster turn-arounds, greater accuracy, improved accounting and cost controls, and higher customer satisfaction I also revamped Technical Support for more efficient operations by implementing and overseeing training programs, pricing models, improved schedules, areas of concentration, cost controls, and reporting, resulting in lower costs and high customer satisfaction. I wrote/negotiated contracts for, and oversaw all 3rd party/outsourced relationships including call centers, onsite technical services and shipping and receiving services. -
Equity Originations ManagerWells Fargo Bank Aug 2006 - Sep 2007As the production manager, and with no previous lending experience, I took control of high-profile, high-volume San Francisco Bay tri-county equity originations team and improved operations and morale by 61% in first 3 months. I led a cross-functional project team in the successful effort to reduce turn-around times. -
Quality Assurance ManagerAffiliated Computer Services Sep 2005 - Sep 2006As the QA manager of a 400+ person call center I established all quality assurance needs: improved results for general agent, specialty queues, and internal audit requirements. I developed QA team policy to streamline processes and maximize efficiency. I improved quality on key attributes by 30% over 4 month period.
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Business ManagerMicrosoft Feb 2002 - Jun 2003As business manager for the world-wide sales operations department I created a balance scorecard to ensure that not only the US and International sides of the business were in alignment but also to ensure that the departments goals and objectives were in alignment with the overall corporate strategy map of MSN as a whole. -
International Advertising Operations ManagerMicrosoft Sep 2000 - Feb 2002In my position with MSN I was responsible for the International Advertising Operations Department of 45 personnel with a budget of $1.8M. I worked closely with AE's from around the world. As a member of a cross functional advisory board I represented advertising operations to ensure that all new products and strategies proposed by the product groups could be implemented and supported. I piloted two Six-Sigma projects to successful completion, resulting in increased efficiency of 72% over an 8-month period. I drove the development of an online tool for use by International Sales that resulted in decreased turn-around time and a reduction in errors. I implemented “Campaign Management” in Asia, Japan, ICON, and EMEA regions that resulted in customer-service oriented account management.
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Technical Team ManagerMicrosoft Apr 1993 - Aug 2000As a Technical Team Manager I managed a team of 23 technical staff for Microsoft Operating Systems including front-line, second-tier, and third-tier support, for all customer segments from home users to Fortune 1000 clients. I managed service delivery activity with third-party, outsource vendors. I managed multiple product-service ramp-ups for several major SW releases: Windows 95/8, IE, Windows NT 4.0, and Windows 2000. I lead outsourcing activities across 5 vendors nationwide during the Windows 95 launch. I was chosen as the representative of over 1000 people in the Windows Consumer Support Group to revamp new and existing policy and procedures across the entire division.
Aedan James Skills
Aedan James Education Details
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An Unnamed UniversityBachelor Of Science - Bs -
MentorcoachLife Coaching
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Business Management
Frequently Asked Questions about Aedan James
What company does Aedan James work for?
Aedan James works for Hawksoft
What is Aedan James's role at the current company?
Aedan James's current role is Director of Professional Services at HawkSoft.
What is Aedan James's email address?
Aedan James's email address is ae****@****mes.com
What is Aedan James's direct phone number?
Aedan James's direct phone number is +150347*****
What schools did Aedan James attend?
Aedan James attended An Unnamed University, Mentorcoach, University Of Phoenix.
What are some of Aedan James's interests?
Aedan James has interest in Children, Coaching, Economic Empowerment, Rock Climbing, Civil Rights And Social Action, Web Development, Environment, Physical Fitness, Strategic Planning, Human Rights.
What skills is Aedan James known for?
Aedan James has skills like Management, Cross Functional Team Leadership, Project Management, Leadership, Strategic Planning, Start Ups, Process Improvement, Consulting, Business Process, Business Analysis, Saas, Operations Management.
Who are Aedan James's colleagues?
Aedan James's colleagues are Tiffany Brown, Amelia Jach, Cmp, Dave Olson, Kinzie Brinson, Krista Fournier, Carina Howrey, Geoffery Townsend.
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Aedan James
Johannesburg -
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1marcuscorp.com1 +131473XXXXX
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