Responsible for building leadership capabilities and fostering a high performance culture for 7 districts in eastern Pennsylvania, upstate New York, and northern New Jersey through coaching and delivering of enterprise-wide programsSupport succession planning, performance management, workforce planning, and other corporate-driven talent management and organizational development programsProvide support in various Human Resource areas including new hire onboarding, compliance, and DE&I effortsLeverage Human Resource analytics to identify trends and forecast future needs in workforce planningCollaborate with Center of Excellence and HR Shared Services in an effort to promote continuous improvement for new and existing Human Resource practices and programs

Facilitate new Team Member orientations to ensure Team Members gain an understanding of benefit plans and company policies & proceduresManage Employee Relations (ER) matters by working with HRBP's and FC HR ManagerSupport fulfillment center operations team with Team Member accountability and performance managementAdminister and follow up on confidential Team Member processes (LOA's, FMLA, ADA, COF, etc.)Utilize and communicate company policies & procedures and related documents as neededPerform other HR generalist duties as assigned

Operations Manager (ASM) - oversaw all Human Resource and Operations-Related functions for a stand-alone Marshalls store Responsible for all human resource operations of the business including hiring, training, labor compliance, scheduling, payroll, and disciplinary action proceduresResponsible for driving overall customer satisfaction through a Customer Experience focusDrive efficiency through proper training, delegating, and accountability with the receiving teamMaintain open-door policy Act as Manager On Duty in the absence of the Store Manager and/or management peersWork with store and district leadership team to achieve operational and human resource metric goals

Operations Manager (ASM) - oversaw all Human Resource and Operations-Related functions for a Marshalls/HomeGoods MegaStoreResponsible for all human resource operations of the business including hiring, training, labor compliance, scheduling, payroll, and disciplinary action proceduresResponsible for driving overall customer satisfaction through a Customer Experience focusDrive efficiency through proper training, delegating, and accountability with the receiving teamMaintain open-door policy Act as Manager On Duty in the absence of the Store Manager and/or management peersWork with store and district leadership team to achieve operational and human resource metric goals

Assistant Store Manager for a $73 million store with 200 associatesAct as Manager on Duty in the absence of the Store ManagerResponsible for driving sales by ensuring accurate in-stock, merchandising, and shrink reduction procedures are followedSupport employee engagement through accountability and upholding the Open-Door processFollow and implement One Best Way (OBW) practicesWork with Market partners and peers to execute company priorities and initiatives

Human resource manager for a $37 million store with 180 hourly team members, 8 hourly team leaders, and 4 exempt-level leadersResponsible for leading all human resource functions of the business including talent acquisition, employee labor relations, investigations, payroll, scheduling, training, compliance, performance, and termination proceduresForecast staffing needs and drive/process applicant flow responsiblyLead and promote a positive culture throughout the storeAct as Leader on Duty (LOD) on rotating assigned days during the absence of the Store Manager or other Executive Team Leader's

Responsible for all aspects of department operations from training, development, and financial managementOnboarded new team members, team leaders, and generated accurate yearly performance assessmentsSolved various, complex employee and human resource-related issuesSet and achieved food & human safety practices that increased each departments score to at or above the required passing percentage thresholdPromoted teamwork and incredible customer service through engaging employees and customers daily

Responsible for leading a profitable, fast-paced department of 30 employeesSuccessfully ran the department in my final 4 months at this location while the manager was on leaveIncreased employee engagement and enthusiasm for new company and division initiatives Achieved the highest weekly sales increases in the PA division consecutively for 9 out of the 16 months in the departmentOversaw 4 assistant department managers; developed and held them accountable for each area overseenInterviewed and onboard 1 new team leader to the company and 4 full and part-time employeesWorked across departments to motivate employees to achieve common goals for the store/department

Trained and developed a team of 65 employees in the bakery department for the grand opening of the Collegeville, PA Wegmans location in October of 2009Led the department in the absence of the department managerAssisted the department in achieving the ranking of 4th highest volume bakery in the Pennsylvania division